Can not get Document recovery to stop trying to recovery a deliberately deleted file. Delet is grayed out. RRS feed

  • Question

  • A Word 2007 file was permenantly deleted and now Document Recovery tries to restore it. When I try to "save as" or "open" I get the message that the file can't be found. I have tried regedit to empty the Document Recovery. There is one file that remains that I can't delete. I have turned off auto save under the Save tab and Allow background saves under the Advanced tab. There are 8 people that access the server. I've gone in and done the same thing for each of them. Shut down the server and brought it up. Nothing has helped. The operating system is 2003 Server.
    Monday, June 6, 2011 3:26 PM

All replies

  • Hi


    Thank you for using Microsoft Office for IT Professionals Forums.


    From your description, If you cannot delete a file or a folder, you can follow this article steps to troubleshoot



    Or you can post this to Windows Server Forum



    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.


    Hope that helps.



     William Zhou CHN

    Wednesday, June 8, 2011 9:31 AM
  • Hi,

    Thanks for your response. I think the way that I worded my problem mislead you. The file in question has been deleted the problem is Document Recovery continues to show it as available for recovery but I can not stop the file from showing in the Document Recovery Window. The delete in Document Recovery Window is grayed out. How do I stop Document Recovery from showing this file?

    Any help is appreciated and I'm sorry for any of your time being wasted.

    Greg Aldrich

    Greg Aldrich
    Wednesday, June 8, 2011 12:38 PM
  • Did you try to Open and Repair your corrupt Word document (docx)? If not, then try it. It might be helpful. You may also try to open your .docx file in Open Office Writer program.
    OR if you are looking for a quick and effective solution, I would recommend Recovery Toolbox for Word. Try its free demo version to see the preview of your corrupt .docx file.

    If you are satisfied with the results shown in the preview, you can get its full version here http://www.word.recoverytoolbox.com/ It will recover your maximum possible data from corrupt Word docx file.

    Thanks for question.
    Monday, June 30, 2014 5:01 PM
  • Refer below link and follow the instructions explained in section Rename the Normal.dot or Normal.dotm global template file and check if it helps.

    I would recommend one more thing, when you close the Document recovery pane ensure to check the option No, Remove the files. I have saved the files I need and click OK.
    Wednesday, July 2, 2014 9:43 AM