cannot acces my desktop RRS feed

  • Question

  • Hello all,

    After rebooting my computer, I cannot see or access either the desktop or the taskbar, and all I see is a black screen.

    I can start programs (such as internet explorer) using the Task Manager which I start by pressing ctrl+alt+del

    Any suggestions?

    Wednesday, October 23, 2013 10:51 AM

All replies

  • This problem can be caused by ‘malware’ but check this registry key first, before running your ‘anti‘ programs. As Windows Explorer isn‘t started, start it via Task Manager by pressing Ctrl+Shift+Esc then on the Applications Tab click ‘New Task’ at the bottom, type explorer.exe and press Enter. If it doesn’t start, you are almost certainly infected and need to remove the infection.

    Now create a system restore point or backup the registry before checking or changing this registry key.

    Open a Run window (Windows Logo key+R), type regedit, press Enter and in the left pane navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon. In the right pane, make sure there is a REG_SZ named Shell and it has a value of "explorer.exe" (no quotation marks). If it’s not there, create it by clicking Edit > New > String Value then right-click it and type explorer.exe then restart the computer.

    Wednesday, October 23, 2013 5:36 PM
  • Hi,

    Can you login to safe mode? Please boot the computer in Safe Mode.

    Advanced startup options (including safe mode):  http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

    In addition, I would like to suggest you try the following to check the issue:

    1. You may download the latest drivers from the manufacturer’s website and install on your computer.

    2. I also suspect this may be related to WGA or Re-activation issue. You may do a revalidation at http://windows.microsoft.com/en-us/windows/genuine

    You may also try to activate your Windows by other ways.

    Activate Windows 7 on this computer


    If the issue persists, please open Control Panel -> Backup and Restore -> Recover system settings or your computer -> Open System Restore -> follow the wizard to restore

    the system to the state before the issue occurred.

    If the issue still happen, you may do a system repair to check the issue:

    Repair & recovery


    Hopefully you could resolve your issue soon.


    Blair Deng

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    Thursday, October 24, 2013 10:36 AM
  • this might be something as well http://support.microsoft.com/kb/2590550 Do you see the notification balloon?

    You may experience the following issues after you log on to a computer that is running Windows 7 or Windows Server 2008 R2:
    • Your desktop does not load. You only see a blue or black background image.
    • Windows Explorer does not run, and you cannot access your data.
    • You receive the following message in a notification balloon:
    Failed to connect to a windows service. Windows could not connect to the System Event Notification Service. This problem prevents limited users from logging on to the system. As an administrative user, you can review the System Event Log for details about why the service didn't respond.

    Thursday, October 24, 2013 2:32 PM