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Winows Vista Crash and Black Screen only on restart RRS feed

  • Question

  • I was downloading some torrents on utorrent 3.0 and my vista system went entirely to a black screen. A manual shut off and restart allowed me to hear the vistas 'bing' , but there is nothing, just black screen. I've tried to start in safe mode, no go. help!
    Monday, September 19, 2011 3:46 PM

Answers

  • It is unlikely that the utorrent caused this issue.

    Do I understand correctly that nor the BIOS screen is shown?

    I suggest you to check whether the cables between the computer and the monitor is correctly connected, state of your cable, graphic card and monitor. It would be great if you can try a different piece of them to find the potential faulty part faster.

    • Proposed as answer by Sabrina Shen Wednesday, September 21, 2011 8:32 AM
    • Marked as answer by Sabrina Shen Tuesday, September 27, 2011 3:13 AM
    Monday, September 19, 2011 4:21 PM
  • Hi,

     

    Is it able to start  the computer with the Windows Vista installation disc? If so, you may refer to the following steps:

     

    Startup Repair from the Windows Recovery Environment (WinRE)

    ----------------------------------------

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 

    4. Click Repair your computer. 

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 

    6. At the System Recovery Options Dialog Box, click on Repair your computer.

    7. Click the operating system that you want to repair, and then click Next.

    8. In the System Recovery Options dialog box, click Startup Repair.

     

    Please continue with the following instructions if the above suggestion does not help:

     

    1. Put the Windows Vista installation disc in the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …" appears.

    3. Select a language, a time, a currency, and a keyboard or another input method, and then click Next

    4. Click Repair your computer

    5. (Click the operating system that you want to repair), and then click Next

    6. In the System Recovery Options dialog box, click Command Prompt

    7. Type "chkdsk /F C:" (without quotation marks) and click Enter.

    8. Restart the computer and have a test.

     

    If the issue still exits, please move to the below steps:

     

    In-place Upgrade Installation

    ----------------------------------------- 

    Technically, you won’t lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem, I suggest you backup your data before taking In-place Upgrade Installation.

     

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

        • If Windows automatically detects the DVD, the Install now screen appears.

           Click Install now.

        • If Windows does not automatically detect the DVD, follow these steps:

           a. Click Start, type (Drive: )\setup.exe in the Start Search box, and then click Enter.

    Note: (Drive: ) is the drive letter of the computer's DVD drive.

           b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

     

    Installing and reinstalling Windows

     

    If both of the above two methods do not work on your issue, please contact the manufacturer to check the hardware.

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Tuesday, September 27, 2011 3:13 AM
    Wednesday, September 21, 2011 8:33 AM

All replies

  • i have not had this problem before and have been running this computer for years. utorrent is the game changer. could utorrent have caused this?

     

    Monday, September 19, 2011 3:47 PM
  • It is unlikely that the utorrent caused this issue.

    Do I understand correctly that nor the BIOS screen is shown?

    I suggest you to check whether the cables between the computer and the monitor is correctly connected, state of your cable, graphic card and monitor. It would be great if you can try a different piece of them to find the potential faulty part faster.

    • Proposed as answer by Sabrina Shen Wednesday, September 21, 2011 8:32 AM
    • Marked as answer by Sabrina Shen Tuesday, September 27, 2011 3:13 AM
    Monday, September 19, 2011 4:21 PM
  • Hi,

     

    Is it able to start  the computer with the Windows Vista installation disc? If so, you may refer to the following steps:

     

    Startup Repair from the Windows Recovery Environment (WinRE)

    ----------------------------------------

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 

    4. Click Repair your computer. 

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 

    6. At the System Recovery Options Dialog Box, click on Repair your computer.

    7. Click the operating system that you want to repair, and then click Next.

    8. In the System Recovery Options dialog box, click Startup Repair.

     

    Please continue with the following instructions if the above suggestion does not help:

     

    1. Put the Windows Vista installation disc in the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …" appears.

    3. Select a language, a time, a currency, and a keyboard or another input method, and then click Next

    4. Click Repair your computer

    5. (Click the operating system that you want to repair), and then click Next

    6. In the System Recovery Options dialog box, click Command Prompt

    7. Type "chkdsk /F C:" (without quotation marks) and click Enter.

    8. Restart the computer and have a test.

     

    If the issue still exits, please move to the below steps:

     

    In-place Upgrade Installation

    ----------------------------------------- 

    Technically, you won’t lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem, I suggest you backup your data before taking In-place Upgrade Installation.

     

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

        • If Windows automatically detects the DVD, the Install now screen appears.

           Click Install now.

        • If Windows does not automatically detect the DVD, follow these steps:

           a. Click Start, type (Drive: )\setup.exe in the Start Search box, and then click Enter.

    Note: (Drive: ) is the drive letter of the computer's DVD drive.

           b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

     

    Installing and reinstalling Windows

     

    If both of the above two methods do not work on your issue, please contact the manufacturer to check the hardware.

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Tuesday, September 27, 2011 3:13 AM
    Wednesday, September 21, 2011 8:33 AM