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Blue Screen caused unexpected shutdown RRS feed

  • Question

  • I received following message on screen after unexpected shutdown due to Blue Screen:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033

    Additional information about the problem:
      BCCode: fe
      BCP1: 0000000000000008
      BCP2: 0000000000000006
      BCP3: 0000000000000005
      BCP4: FFFFFA8005CE4160
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\032211-17862-01.dmp
      C:\Users\Sunny\AppData\Local\Temp\WER-14203033-0.sysdata.xml

    This happened 2 times. Following is the link to related files, files for both blue screen errors are in separate folders:

    http://cid-5b36b50b5d56ca6c.office.live.com/self.aspx/Uploads/BSOD.zip

    This occured on Dell Inspiron 1564 Laptop, Windows 7 Ultimate 64 bit.

    Please inform me about the cause of the problem. Thanks

    John Smith

    Tuesday, March 22, 2011 5:49 PM

Answers

  • Hi,

    Yes it is possible for an errant USB device to cause the issue, or even aggravate it (means
    something else is also the root cause and the aggravator closes the loop).


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    • Marked as answer by Miya Yao Friday, March 25, 2011 8:29 AM
    Tuesday, March 22, 2011 10:45 PM

All replies

  • Operating System: Windows 7 Ultimate 64 bit with Service pack 1
    Tuesday, March 22, 2011 5:53 PM
  • Hi,

    Results verified by WinDBG, DumpCHK, and BlueScreenView.

    The Bug_Check was FE and CAUSE was usbhub.sys which is a Windows component which means
    something else drove it into Fault.

    Be sure to check with the System maker's Support (or motherboard maker for custom systems)
    and their forums (if any) for known issues.

    Check these KB Articles which "might" apply.

    Stop 0xFE Resuming from Sleep or Hibernate with USB Streaming Device
    http://support.microsoft.com/kb/974303

    "Stop 0x9F" or "Stop 0xFE" error on a Windows 7-based or Windows Vista-based computer that
    uses certain AMD USB EHCI host controllers
    http://support.microsoft.com/kb/982091

    "STOP 0x000000FE" error in Windows 7 or in Windows Server 2008 R2 when the computer enters
    or resumes from sleep (S3) or from hibernation (S4)
    http://support.microsoft.com/kb/974410

    Those and 2 other KB Articles are available (as of the date of this reply)
    http://support.microsoft.com/search/default.aspx?mode=a&query=0x000000FE&spid=14019&catalog=LCID%3D1033&res=10

    ============================================================

    You can troubleshoot these yourself using BlueScreenView, MyEventViewer and the other methods
    in this thread. Be sure to use MyEventViewer to check at the times of the BSOD's or within a second
    before them to see if anything is helpful in the Event Viewer. Top 3 replies (+1 other).

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    -------------------------------------------------------------------------

    Also do this so you can see the likely bluescreens.

    Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
    (also Windows 7)
    http://www.winvistatips.com/disable-automatic-restart-t84.html

    ===========================================================

    Although the Bug Check 0xFE: BUGCODE_USB_DRIVER does usually indicate hardware it could easily
    be a USB device attached and not System USB hardware. And you can never really rule out drivers.

    BCCode: FE    0x000000FE  <-- read this
    http://www.faultwire.com/solutions-fatal_error/BUGCODE-USB-DRIVER-0x000000FE-*1251.html?order=date

    --------------------------------------------------------------------------------------

    Is this a Upgrade installation of Windows 7 or did Windows 7 come on the system from the factory?

    A possible cause could be Windows Updates, especially drivers. Even drivers not usually thought of as
    USB related, such as video/display, network (NIC & WiFI), and others, can be the cause.

    Norton especially, McAfee, Kaspersky, SpyBot, Adaware and others could be causing or have a role
    in this issue. Try uninstalling them to see if that helps. Use their maker's Removal Tools and/or
    special instructions. (Antivirus/antispyware/security programs.)

    ----------------------

    Remove ALL USB devices from the computer. Be sure to check for updated drivers for ALL USB
    devices.

    References to Vista also apply to Windows 7.

    Do these to clear corruption and repair/replace damaged/missing system files.

    Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

    sfc /scannow

    How to Repair Windows 7 System Files with System File Checker
    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    Then run checkdisk (chkdsk).

    How to Run Disk Check in Windows 7
    http://www.sevenforums.com/tutorials/433-disk-check.html

    -----------------------------------------------

    Then lets refresh the USB Stack

    Control Panel - Device Manager - click anywhere in the blank/white area - then VIEW - Show
    Disabled Devices - look everywhere (except USB Controllers) for any hidden/disabled devices 
    (may have none or more than one) and Right Click on it - UNINSTALL.

    Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and
    UNINSTALL all except the category itself - REBOOT - this refreshes the driver and the USB stack

    This KB shows the XP how to and the Vista and Windows 7 methods are identical
    http://support.microsoft.com/kb/310575

    Here is a utility to help but do the above 1st.

    USBDeview is a small utility that lists all USB devices that currently connected to your computer,
    as well as all USB devices that you previously used. Run it Options and check the 1st three
    choices to see if any are there.

    http://www.nirsoft.net/utils/usb_devices_view.html

    You would remove all instances of the devices then reboot.

    ----------------------------------------------

    If needed try both of these :

    Tips for solving problems with USB devices - and a Mr Fixit
    http://windowshelp.microsoft.com/Windows/en-US/Help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

    Hardware devices not detected or not working - Mr Fixit
    http://support.microsoft.com/gp/hardware_device_problems

    =======================================

    After the above attach one USB device at a time to see if any cause the issue.

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

    Tuesday, March 22, 2011 6:32 PM
  • Thank you Rob. May be this is due to the External USB Modem im using? because I didn't encounter any blue screen before I started using the USB Modem. My system showed blue screen two times, first when i didn't update the driver for usb modem from windows update and then i installed the latest driver from windows update but blue screen showed for the second time yesterday.

    Tuesday, March 22, 2011 9:51 PM
  • Hi,

    Yes it is possible for an errant USB device to cause the issue, or even aggravate it (means
    something else is also the root cause and the aggravator closes the loop).


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    • Marked as answer by Miya Yao Friday, March 25, 2011 8:29 AM
    Tuesday, March 22, 2011 10:45 PM