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user gets 480 temporarily unavailable when called RRS feed

  • Question

  • I have (1) User that when called gets a 480 SIP message from Lync stating temporarily unavailable.  I have verified the phone number, verified that the gateway is passing it in exactly the same way and have even changed the users phone number ot no avail.  I have removed the user from Lync and re-added her and still get the same error. This is only happening for (1) user.  Has anyone seen this previously or have an idea on how to resolve it? 

    Thanks in advance for the assitance.

    Tuesday, February 14, 2012 8:37 PM

Answers

  • Hi,jyoungjr,

    This is probably caused by the call forwarding setting on the Lync client for this user.Here are some suggestions:

    1)Please check the Lync client option for this user and verify that trun off call forwarding/simulatenously ring and delegate/team call setting if it works

    2)Please check if you have set different voice policy for this user

    3)Please verify that this problem user and others have the same attributes in Active Directory such as membership,sip suffix,group policy.

    4)If still no luck please post the sip log file and the event error messages related to this problem for troubleshooting.

    Regards,

    Sharon


    Sharon Shen

    TechNet Community Support

    ***************************************************************************************************************************************************************************** Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial t

    • Proposed as answer by Sharon.Shen Tuesday, February 21, 2012 10:03 AM
    • Marked as answer by Sharon.Shen Friday, February 24, 2012 11:12 AM
    Thursday, February 16, 2012 6:57 AM

All replies

  • Hey

    Can you pls post the Sipstack / s4  log from this issue?

    Reinhart

    Tuesday, February 14, 2012 11:08 PM
  • It looks like a configuration problem. Simultan. rignging to a unavailable mobile or something else?

    regards Holger Technical Specialist UC

    Wednesday, February 15, 2012 2:15 AM
  • Hi,jyoungjr,

    This is probably caused by the call forwarding setting on the Lync client for this user.Here are some suggestions:

    1)Please check the Lync client option for this user and verify that trun off call forwarding/simulatenously ring and delegate/team call setting if it works

    2)Please check if you have set different voice policy for this user

    3)Please verify that this problem user and others have the same attributes in Active Directory such as membership,sip suffix,group policy.

    4)If still no luck please post the sip log file and the event error messages related to this problem for troubleshooting.

    Regards,

    Sharon


    Sharon Shen

    TechNet Community Support

    ***************************************************************************************************************************************************************************** Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial t

    • Proposed as answer by Sharon.Shen Tuesday, February 21, 2012 10:03 AM
    • Marked as answer by Sharon.Shen Friday, February 24, 2012 11:12 AM
    Thursday, February 16, 2012 6:57 AM
  • Hi all,

    Did you verify this user using Test-CsPstnOutboundCall? Can you compare user properties with other user?

    Thanks!

    Friday, February 17, 2012 11:46 AM
  • Hi,jyoungjr,

    Any updates here?

    Regards,

    Sharon


    Sharon Shen

    TechNet Community Support

    ***************************************************************************************************************************************************************************** Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial t

    Tuesday, February 21, 2012 10:03 AM