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    Hi experts i am using exchange hybrid environment.

    One of my cloud user(user1@mydomain.com) has sent an email to onprem user  user3@mydomain.com, he has added BCC and CC to my other domain users also.
    Onprem User user3@mydomain.com did not receive the email, there is forwarder set on this email address pointing to an application email id and the application email id has received the email.

    I did historical search for cloud user i can see the below output.

    Sender Address: user1@mydomain.com
    recipient_status: Deliver;user2@mydomain.com##Receive, Deliver;user3@mydomain.com##Receive, Deliver;user4@mydomain.com##Receive, 

    When i execute the below syntax on exchange onprem
    Get-MailboxServer | Get-MessageTrackingLog -MessageId "XXXX" | ft MessageSubject,Recipients, RecipientStatus

    I dont see user3@mydomain.com

    Get-MailboxServer | Get-MessageTrackingLog -Sender user1@mydomain.com -Recipients user3@mydomain.com -Start "04/10/2019 00:00" -End "04/10/2019 23:59" | Sort-Object Timestamp

    I dont see user3@mydomain.com

    I dont have logs on edge server, i did Search-Mailbox -Identity  on my mailbox server and i dont see email on onprem users mailbox. i am not sure what has happened.


    • Edited by ItsMe-Roger Friday, April 19, 2019 9:08 AM d
    Friday, April 19, 2019 9:07 AM

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    Hi Roger,

    >>there is forwarder set on this email address pointing to an application email id and the application email id has received the email.

    How did you configure the forwarding setting? Do you have the "Deliver message to both forwarding address and mailbox" checkbox enabled or do you have the "DeliverToMailboxAndForward" parameter set to "true"? You may run the following cmdlet to check it:

    Get-Mailbox user3 | fl ForwardingSMTPAddress,DeliverToMailboxandForward

    If the above option was not configured correctly, user3 will not receive the email, only the application email id will receive it.

    Regards,
    Steve Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    • Marked as answer by ItsMe-Roger Saturday, May 11, 2019 8:59 AM
    Monday, April 22, 2019 2:55 AM
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    Thank you Roger for the update. May I know how you created the transport rule? Did you create the following one:

    If so, user2 in above image will not receive the email, instead, user1 will.

    If there is still some misunderstanding, please feel free to let me know.

    Regards,
    Steve Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by ItsMe-Roger Saturday, May 11, 2019 8:59 AM
    Monday, April 22, 2019 7:06 AM
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    Thank you Roger for the update.

    I didn't find the exact conditions and actions as you listed, but I have tried the below one, and user2 received the emails successfully:


    May I know how the email is displayed in user1's mailbox? Is user2 listed in the Cc field in the message? Logically, this rule should work properly to send a copy to user2 and redirect the message to user1.

    I was testing in my on-premise environment and will try testing it in a hybrid environment and let you know the result. If possible, you may also try testing with the on-premise users to see whether you can reproduce the issue.

    Regards,
    Steve Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Steve Fan Tuesday, April 30, 2019 1:33 AM
    • Marked as answer by ItsMe-Roger Saturday, May 11, 2019 8:59 AM
    Tuesday, April 23, 2019 5:56 AM

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    Hi Roger,

    >>there is forwarder set on this email address pointing to an application email id and the application email id has received the email.

    How did you configure the forwarding setting? Do you have the "Deliver message to both forwarding address and mailbox" checkbox enabled or do you have the "DeliverToMailboxAndForward" parameter set to "true"? You may run the following cmdlet to check it:

    Get-Mailbox user3 | fl ForwardingSMTPAddress,DeliverToMailboxandForward

    If the above option was not configured correctly, user3 will not receive the email, only the application email id will receive it.

    Regards,
    Steve Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by ItsMe-Roger Saturday, May 11, 2019 8:59 AM
    Monday, April 22, 2019 2:55 AM
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    i have configured using transport rule
    Monday, April 22, 2019 4:51 AM
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    Thank you Roger for the update. May I know how you created the transport rule? Did you create the following one:

    If so, user2 in above image will not receive the email, instead, user1 will.

    If there is still some misunderstanding, please feel free to let me know.

    Regards,
    Steve Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by ItsMe-Roger Saturday, May 11, 2019 8:59 AM
    Monday, April 22, 2019 7:06 AM
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    i am using the below transport rule

    If the message...
    Is sent to 'user2@contoso.com'
    Do the following...
    Copy (Cc) the message to 'user2@contoso.com'
    and Redirect the message to 'user1@contoso.com'

    user1 has received the email but user2 did not receive the mail on outlook. no issue with user2's mailbox

    Monday, April 22, 2019 5:45 PM
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    Thank you Roger for the update.

    I didn't find the exact conditions and actions as you listed, but I have tried the below one, and user2 received the emails successfully:


    May I know how the email is displayed in user1's mailbox? Is user2 listed in the Cc field in the message? Logically, this rule should work properly to send a copy to user2 and redirect the message to user1.

    I was testing in my on-premise environment and will try testing it in a hybrid environment and let you know the result. If possible, you may also try testing with the on-premise users to see whether you can reproduce the issue.

    Regards,
    Steve Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Steve Fan Tuesday, April 30, 2019 1:33 AM
    • Marked as answer by ItsMe-Roger Saturday, May 11, 2019 8:59 AM
    Tuesday, April 23, 2019 5:56 AM
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    Hi Roger,

    Any progress on this issue? How about the questions in my last response? 

    I have built a hybrid environment and tested the issue again, but still couldn't reproduce it.

    Besides, have you tried deleting the rule and create it again? Do you have any other rule which may conflict with the current one?

    Regards,
    Steve Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, April 25, 2019 7:59 AM
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    Hi Roger,

    Any update here? Feel free to post back if you need further assistance.

    Regards,
    Steve Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, April 29, 2019 5:14 AM