Polycom Group 500 with Skyep for Bussiness Multiple question on Video Layout /1080p resolution RRS feed

  • Question

  • our customer is facing below mention issues with Polycom video conference:


    1.    Polycom to Polycom 1080p but when third user from PC to join the conference call quality drop.

    2.    In above mention point 1 when third user left the meeting call quality did not optimized.

    3.     Different Content view on  System A and B.

    4.    Contact view in Skype for business (Small Window)

    5.    Control Camrea from remote location

    Monday, April 25, 2016 6:43 AM


  • Hi,

    Please try to reset the Polycom Group 500 and update it to the latest firmware and then test if these issue happen again or not.

    Best Regards

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    • Marked as answer by Eason Huang Sunday, May 8, 2016 6:25 AM
    Thursday, April 28, 2016 9:30 AM