Video player error message RRS feed

  • Question

  • Hi,

    when trying to watch videos online the video plays for upto 3 seconds and then goes blank with the following message " an error occurred, please try again later. Learn more"

    I have followed all the steps in the 'learn more' page and still have no luck.

    any support would be much appreciated.

    many thanks

    Friday, May 30, 2014 1:28 PM


All replies

  • Hi Thishan,

    Please include links to the websites you are having issues with, with your questions. That way we can visit the site to investigate possible reasons.

    You should also mention your windows and IE versions.

    Post consumer questions about IE to (Help>Online Support menu from IE). Include links to websites there, and you will also be asked to choose what windows and IE versions you are using.



    Saturday, May 31, 2014 7:27 AM
  • Hi,

    Does this issue occur to all websites?

    You can check or uncheck your current setting about software rendering in Internet Explorer for a test:

    How to enable or disable software rendering in Internet Explorer 9

    if it does not help, can you reset your Internet Explorer settings and check if it works?

    How to reset Internet Explorer settings

    Alex Zhao
    TechNet Community Support

    Monday, June 2, 2014 4:32 AM