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MS Office Application is failing to install via MDT. RRS feed

  • Question

  • We have an image which is being pushed to at least 7 different maker/models systems. We are having issue only with Lenvo T460s where MS office and 3 more applications are failing to install. Below are the logs of MS office setup.


    • ################    ZTIApplications    3/28/2017 9:52:46 AM    0 (0x0000)
      Entry: {63fa42f8-4a57-4afc-bb20-debee3449532}    ZTIApplications    3/28/2017 9:52:46 AM    0 (0x0000)
      Name:  Microsoft Office 2013 Common    ZTIApplications    3/28/2017 9:52:46 AM    0 (0x0000)
      ################    ZTIApplications    3/28/2017 9:52:46 AM    0 (0x0000)
      Validating connection to \\WDS\Desktop_v5.03$\Applications\Microsoft Office 2013 Common    ZTIApplications    3/28/2017 9:52:46 AM    0 (0x0000)
      Mapping server share: \\WDS\Desktop_v5.03$    ZTIApplications    3/28/2017 9:52:46 AM    0 (0x0000)
      Already connected to server WDS as that is where this script is running from.    ZTIApplications    3/28/2017 9:52:46 AM    0 (0x0000)
              Change directory: \\WDS\Desktop_v5.03$\Applications\Microsoft Office 2013 Common    ZTIApplications    3/28/2017 9:52:46 AM    0 (0x0000)
              Run Command: \\WDS\Desktop_v5.03$\Tools\X64\bddrun.exe cscript.exe install.wsf    ZTIApplications    3/28/2017 9:52:46 AM    0 (0x0000)
      ZTI installing application     ZTIApplications    3/28/2017 9:52:46 AM    0 (0x0000)
      Event 41031 sent: ZTI installing application     ZTIApplications    3/28/2017 9:52:48 AM    0 (0x0000)
      About to run command: \\WDS\Desktop_v5.03$\Tools\X64\bddrun.exe cscript.exe install.wsf    ZTIApplications    3/28/2017 9:52:48 AM    0 (0x0000)
      Command has been started (process ID 3724)    ZTIApplications    3/28/2017 9:52:48 AM    0 (0x0000)
      Microsoft Deployment Toolkit version: 6.2.5019.0    install    3/28/2017 9:52:48 AM    0 (0x0000)
      The task sequencer log is located at C:\Users\ADMINI~1\AppData\Local\Temp\SMSTSLog\SMSTS.LOG.  For task sequence failures, please consult this log.    install    3/28/2017 9:52:48 AM    0 (0x0000)
      ZTI Heartbeat: command has been running for 0 minutes (process ID 3724)    ZTIApplications    3/28/2017 9:52:48 AM    0 (0x0000)
      Event 41003 sent: ZTI Heartbeat: command has been running for 0 minutes (process ID 3724)    ZTIApplications    3/28/2017 9:52:49 AM    0 (0x0000)
      Attempting to locate the folder \\WDS\Desktop_v5.03$\Applications\Microsoft Office 2013 Common\Company\templates\Company_Field    install    3/28/2017 9:52:56 AM    0 (0x0000)
      The folder \\WDS\Desktop_v5.03$\Applications\Microsoft Office 2013 Common\Company\templates\Company_Field exists    install    3/28/2017 9:52:56 AM    0 (0x0000)
      Attempting to locate the folder C:\Program Files\Microsoft Office\Templates    install    3/28/2017 9:52:56 AM    0 (0x0000)
      The folder C:\Program Files\Microsoft Office\Templates was not found. Creating Folder...    install    3/28/2017 9:52:56 AM    0 (0x0000)
      Return code from command = 1    ZTIApplications    3/28/2017 9:52:56 AM    0 (0x0000)
      Application Microsoft Office 2013 Common returned an unexpected return code: 1    ZTIApplications    3/28/2017 9:52:56 AM    0 (0x0000)
      Event 41034 sent: Application Microsoft Office 2013 Common returned an unexpected return code: 1    ZTIApplications    3/28/2017 9:52:56 AM    0 (0x0000)

    Other failing applications are :

    Application 7-zip 16.03 returned an unexpected return code: 2    ZTIApplications    3/28/2017 9:52:44 AM    0 (0x0000)

    Adobe :

    Name:  Adobe FlashPlayer Active X    ZTIApplications    3/28/2017 9:53:08 AM    0 (0x0000)
    ################    ZTIApplications    3/28/2017 9:53:08 AM    0 (0x0000)
    Validating connection to \\WDS\Desktop_v5.03$\Applications\Adobe FlashPlayer Active X    ZTIApplications    3/28/2017 9:53:08 AM    0 (0x0000)
    Mapping server share: \\WDS\Desktop_v5.03$    ZTIApplications    3/28/2017 9:53:08 AM    0 (0x0000)
    Already connected to server WDS as that is where this script is running from.    ZTIApplications    3/28/2017 9:53:08 AM    0 (0x0000)
            Change directory: \\WDS\Desktop_v5.03$\Applications\Adobe FlashPlayer Active X    ZTIApplications    3/28/2017 9:53:08 AM    0 (0x0000)
            Run Command: \\WDS\Desktop_v5.03$\Tools\X64\bddrun.exe msiexec.exe /qb- /l*vx D:\MININT\SMSOSD\OSDLOGS\install_flash_player_active_x.log REBOOT=ReallySuppress /i install_flash_player_active_x.msi    ZTIApplications    3/28/2017 9:53:08 AM    0 (0x0000)
    ZTI installing application     ZTIApplications    3/28/2017 9:53:08 AM    0 (0x0000)
    Event 41031 sent: ZTI installing application     ZTIApplications    3/28/2017 9:53:09 AM    0 (0x0000)
    About to run command: \\WDS\Desktop_v5.03$\Tools\X64\bddrun.exe msiexec.exe /qb- /l*vx D:\MININT\SMSOSD\OSDLOGS\install_flash_player_active_x.log REBOOT=ReallySuppress /i install_flash_player_active_x.msi    ZTIApplications    3/28/2017 9:53:09 AM    0 (0x0000)
    Command has been started (process ID 4680)    ZTIApplications    3/28/2017 9:53:09 AM    0 (0x0000)
    Return code from command = 1618    ZTIApplications    3/28/2017 9:53:12 AM    0 (0x0000)
    Application Adobe FlashPlayer Active X returned an unexpected return code: 1618    ZTIApplications    3/28/2017 9:53:12 AM    0 (0x0000)

    Flashplayer :

    Name:  Adobe FlashPlayer Pluggin    ZTIApplications    3/28/2017 9:53:13 AM    0 (0x0000)
    ################    ZTIApplications    3/28/2017 9:53:13 AM    0 (0x0000)
    Validating connection to \\WDS\Desktop_v5.03$\Applications\Adobe FlashPlayer Pluggin    ZTIApplications    3/28/2017 9:53:13 AM    0 (0x0000)
    Mapping server share: \\WDS\Desktop_v5.03$    ZTIApplications    3/28/2017 9:53:13 AM    0 (0x0000)
    Already connected to server WDS as that is where this script is running from.    ZTIApplications    3/28/2017 9:53:13 AM    0 (0x0000)
            Change directory: \\WDS\Desktop_v5.03$\Applications\Adobe FlashPlayer Pluggin    ZTIApplications    3/28/2017 9:53:13 AM    0 (0x0000)
            Run Command: \\WDS\Desktop_v5.03$\Tools\X64\bddrun.exe msiexec.exe /qb- /l*vx D:\MININT\SMSOSD\OSDLOGS\install_flash_player_plugin.log REBOOT=ReallySuppress /i install_flash_player_plugin.msi    ZTIApplications    3/28/2017 9:53:13 AM    0 (0x0000)
    ZTI installing application     ZTIApplications    3/28/2017 9:53:13 AM    0 (0x0000)
    Event 41031 sent: ZTI installing application     ZTIApplications    3/28/2017 9:53:14 AM    0 (0x0000)
    About to run command: \\WDS\Desktop_v5.03$\Tools\X64\bddrun.exe msiexec.exe /qb- /l*vx D:\MININT\SMSOSD\OSDLOGS\install_flash_player_plugin.log REBOOT=ReallySuppress /i install_flash_player_plugin.msi    ZTIApplications    3/28/2017 9:53:14 AM    0 (0x0000)
    Command has been started (process ID 4204)    ZTIApplications    3/28/2017 9:53:14 AM    0 (0x0000)
    Return code from command = 1618    ZTIApplications    3/28/2017 9:53:17 AM    0 (0x0000)
    Application Adobe FlashPlayer Pluggin returned an unexpected return code: 1618    ZTIApplications    3/28/2017 9:53:17 AM    0 (0x0000)


    • Edited by V Jay Rana Tuesday, April 4, 2017 12:30 PM
    Tuesday, April 4, 2017 12:30 PM

All replies

  • You can lookup the return codes by opening a DOS prompt and typing net helpmsg followed by the numeric return code (Example: net helpmsg 1).

    The code 1618 is Another install is running.  Code 1 is Incorrect function.  Code 2 is Cannot find the file specified.

    Tuesday, April 4, 2017 5:54 PM