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Blue Screen and unexpected shutdown

    Question

  • I received the following after unexpected shutdown & Blue Screen:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033

    Additional information about the problem:
      BCCode: fe
      BCP1: 0000000000000008
      BCP2: 0000000000000006
      BCP3: 0000000000000005
      BCP4: FFFFFA8005CFE160
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\040311-15178-01.dmp
      C:\Users\Khan\AppData\Local\Temp\WER-39171-0.sysdata.xml

    Here is the link to dump file:

    http://cid-f270aff7fbdc3f6e.office.live.com/self.aspx/Public/BSOD.zip

    This happened on Dell Inspiron 1564 Laptop Windows 7 Ultimate 64-bit with Service Pack 1. Please help me by informing about the cause of the problem.

    Thanks, Michael Harris

    Sunday, April 3, 2011 9:24 PM

Answers

  • I removed SP1 and reverted back to Windows 7 RTM and now problem is solved, system running fine. SP1 seems buggy to me.
    Friday, April 8, 2011 5:56 PM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    BUGCODE_USB_DRIVER (fe)
    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arguments:
    Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
    Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
    Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
    Arg4: fffffa8005cfe160, TimeoutContext - PortData
    Debugging Details:
    ------------------
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xFE
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff8800507ba60 to fffff80002ce7640
    STACK_TEXT:  
    fffff880`031c4c18 fffff880`0507ba60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
    fffff880`031c4c20 fffff800`02fddf33 : fffffa80`05cf8050 00000000`00000001 ffffffff`dc3a58a0 fffff800`02e84658 : usbhub!UsbhHubProcessChangeWorker+0xec
    fffff880`031c4c80 fffff800`02cf1a21 : fffff800`02e84600 fffff800`02fddf01 fffffa80`03b61b00 fffffa80`03b61b60 : nt!IopProcessWorkItem+0x23
    fffff880`031c4cb0 fffff800`02f84cce : fefdffff`fdffffff fffffa80`03b61b60 00000000`00000080 fffffa80`03b4d9e0 : nt!ExpWorkerThread+0x111
    fffff880`031c4d40 fffff800`02cd8fe6 : fffff880`02fd3180 fffffa80`03b61b60 fffff880`02fddfc0 ddcfaf6c`e5fe97dd : nt!PspSystemThreadStartup+0x5a
    fffff880`031c4d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    usbhub!UsbhHubProcessChangeWorker+ec
    fffff880`0507ba60 cc              int     3
    SYMBOL_STACK_INDEX:  1
    SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: usbhub
    IMAGE_NAME:  usbhub.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a68e
    FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
    BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
    Followup: MachineOwner
    ---------
    2: kd> lmvm usbhub
    start             end                 module name
    fffff880`05069000 fffff880`050c3000   usbhub     (pdb symbols)          downstreamstore\usbhub.pdb\A47E065E52B543548CC1110A51D008D21\usbhub.pdb
        Loaded symbol image file: usbhub.sys
        Mapped memory image file: DownstreamStore\usbhub.sys\4CE7A68E5a000\usbhub.sys
        Image path: \SystemRoot\system32\DRIVERS\usbhub.sys
        Image name: usbhub.sys
        Timestamp:        Sat Nov 20 11:44:30 2010 (4CE7A68E)
        CheckSum:         000558C3
        ImageSize:        0005A000
        File version:     6.1.7601.17514
        Product version:  6.1.7601.17514
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     usbhub.sys
        OriginalFilename: usbhub.sys
        ProductVersion:   6.1.7601.17514
        FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
        FileDescription:  Default Hub Driver for USB
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    -------------------------------------------------------------------------
    Your BSOD was caused by usbhub.sys.
    Please try this Microsoft hotfix and check if it solves your problem:

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration


    Monday, April 4, 2011 8:39 AM
  • Thanks Mr. X. There was no USB device inserted in my laptop when this BSOD appeared and all the drivers installed are latest including graphics, audio, card reader, WLAN etc. So how this happened? Maybe it was due to the built-in usb driver or driver for built-in memory card reader?

    I checked the hotfix link you have provided and it is for the scenario when computer resumes from sleep or hibernation. But this was not the case with my system, it wasn't resuming from sleep or hibernation when BSOD appeared, it was active. Please help, should I still use this hotfix?

    Monday, April 4, 2011 12:00 PM
  • Hello,

    install the hotfix, update your firmware / BIOS.

    If the problem persists contact your manufacturer Technical Support.

    It is possible that you've got a problem with your USB hardware component.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Monday, April 4, 2011 1:42 PM
  • Thanks Mr. X, I have SP1 already installed, is this hotfix not included in SP1? My BIOS is also up to date. Can this hotfix be installed over SP1?
    Monday, April 4, 2011 1:48 PM
  • Yes, it is included in SP1.

    The better way to proceed now is to contact your manufacturer Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Monday, April 4, 2011 2:10 PM
  • Thank you, I will contact Dell support and let you know their feedback.
    Monday, April 4, 2011 2:22 PM
  • At last I have figured out the cause, it is the integrated webcam driver. I contacted dell support but they said ask microsoft about this, so I played around for a while, uninstalling and installing each usb device driver turn by turn. No issue with others but when I repeated this for integrated webcam, BSOD appeared. I checked three times to be sure and each time webcam driver caused BSOD. I checked Dell Driver & Downloads page for my Inspiron 1564 Laptop and there is no driver for integrated webcam, so that means driver currently installed is generic. I checked its version in Device Manager to be 6.1.7601.17514 which means it corresponds to SP1 and its a generic driver and surprisingly date shown is 21-jun-06. The webcam manufacturer is Creative as I found in my Laptop's specs, I checked with creative but found no new driver. Is there any way of getting some new driver? Before installing SP1, it was working fine. For your information, I did not install SP1 separately, rather I used my slipstreamed MSDN DVD for clean install. My Laptop is less than a year old. Please help me about the driver, is it possible to revert its driver to pre-sp1 state? If yes, how? OR can resetting USB Record help? If yes how to reset all USB device drivers?

    Thanks.

    Michael Harris

    Tuesday, April 5, 2011 5:30 AM
  • Any suggestions would be highly appreciated. Thanks
    Tuesday, April 5, 2011 2:41 PM
  • Hello,

    I am unable to determine the exact cause of your problem.

    The dump files reveals only that the BSOD was caused by usbhub.sys.

    You have installed SP1 so all needed hotfixes are installed and you said that your driver and firware are all updated. So, it is for that I recommanded that you contact Dell Technical Support.

    There is no other information that I can extract.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Tuesday, April 5, 2011 3:17 PM
  • Hi,

    Did you try a system file check? This usbhub.sys is a Windows system file, check the system file to see if it works.

    Normally, a BSOD caused by this usbhub.sys might be fixed by remove the usb extender and plug each usb device directly into the computer usb ports. However, the cause is a integrated webcam driver, in this case, I agree with Mr X, Dell could be the best source for this issue.

    Regards,

    Miya

     


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, April 8, 2011 9:26 AM
    Moderator
  • I removed SP1 and reverted back to Windows 7 RTM and now problem is solved, system running fine. SP1 seems buggy to me.
    Friday, April 8, 2011 5:56 PM
  • Hi,

    Service Pack 1 seems to have a USB bug that is affecting some users. This bug
    seems to only affect those that use the downloadable .exe installer and not those
    that used a ISO or slip-stream ISO.

    The Windows 7 SP1 USB Driver Bug (what it is and how to fix it)
    http://forums.mydigitallife.info/threads/24666-The-Windows-7-SP1-USB-Driver-Bug-(what-it-is-and-how-to-fix-it)

    ==========================================================

    Be sure to update the BIOS and low level chipset drivers (all of which affect the USB)
    by manually checking the System Maker's Site (Motherboard Maker for custom systems).

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, April 8, 2011 8:16 PM
  • Hi,

    Service Pack 1 seems to have a USB bug that is affecting some users. This bug
    seems to only affect those that use the downloadable .exe installer and not those
    that used a ISO or slip-stream ISO.

    The Windows 7 SP1 USB Driver Bug (what it is and how to fix it)
    http://forums.mydigitallife.info/threads/24666-The-Windows-7-SP1-USB-Driver-Bug-(what-it-is-and-how-to-fix-it)

    ==========================================================

    Be sure to update the BIOS and low level chipset drivers (all of which affect the USB)
    by manually checking the System Maker's Site (Motherboard Maker for custom systems).

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

    Hello Spirit, I had used integrated ISO from my MSDN account to reinstall Windows when it was released, so I can't understand whats going on, also all my drivers and BIOS are up to date.

    Anyway now I have reverted back to Windows 7 RTM and have not experienced any problem yet. I am very thankful for all your suggestions.

    Michael Harris

    Saturday, April 9, 2011 2:24 AM
  • Hi,

    Are you sure that you also have the latest chipset drivers?

    If you happen upon the cause be sure to let us know. It may not return since you reloaded.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Saturday, April 9, 2011 2:50 AM
  • Hi,

    Are you sure that you also have the latest chipset drivers?

    If you happen upon the cause be sure to let us know. It may not return since you reloaded.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

    OK I will let you know, thank you for your co-operation and yes, all system drivers including chipset, are up to date.
    Saturday, April 9, 2011 3:11 AM
  • I have the BSOD problem too.

    error details:

    Additional information about the problem:
      BCCode: fe
      BCP1: 0000000000000008
      BCP2: 0000000000000006
      BCP3: 0000000000000005
      BCP4: FFFFFA800631D160
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Saturday, December 9, 2017 11:38 PM
  • Hi I have the BSOD too.

    error details:

    Additional information about the problem:
      BCCode: fe
      BCP1: 0000000000000008
      BCP2: 0000000000000006
      BCP3: 0000000000000005
      BCP4: FFFFFA800631D160
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Saturday, December 9, 2017 11:46 PM
  • Please start a new thread with the information we need to help you.

    Troubleshoot blue screen errors <-- read this link
    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

    One-Drive - Share files and folders and change permissions
    http://windows.microsoft.com/en-us/onedrive/share-file-folder

    Upload photos and files
    http://windows.microsoft.com/en-us/onedrive/add-photos-files

    Zip or upload the contents of C:\Windows\minidump

    Use OneDrive to upload collected files

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65





    Sunday, December 10, 2017 12:41 AM
  • There are files that are useful to assess the computer environment when troubleshooting BSOD.

    Open administrative command prompt and copy and paste this command:  

    The following files will appear on the desktop:  mini dumps, msinfo32, dxdiag, drivers, hosts, installed, uninstalled, startup, event viewer, etc.

    Use one drive or drop box to post share links into the thread.

    Administrative command prompt command to get logs: (copy and paste the whole command)

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is 1 file to manually collect:

    memory dump file:  %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    Sunday, December 10, 2017 12:52 AM