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Windows Explorer keeps crashing RRS feed

  • Question

  • I know there's a bunch of similar questions but they don't seem to work :/ I'm running windows 7 pro.

    My explorer crashes on startup with the following description:

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: explorer.exe

    Application Version: 6.1.7600.16450

    Application Timestamp: 4aebab8d

    Fault Module Name: SHELL32.dll

    Fault Module Version: 6.1.7600.16644

    Fault Module Timestamp: 4c4ef25d

    Exception Code: c000041d

    Exception Offset: 0000000000391e95

    OS Version: 6.1.7600.2.0.0.256.48

    Locale ID: 3081

    Additional Information 1: 4a80

    Additional Information 2: 4a80f09cb9fcaeba66a30370bbdea08d

    Additional Information 3: 42a0

    Additional Information 4: 42a09d2e31be7e671f4e730e348b9166

     

    Please help! Thanks

    Sunday, August 22, 2010 12:53 AM

Answers

  • Also, try the following suggestions:

     

    Access Clean Boot to check the issue. If the issue disappears in the Clean Boot environment, you can continue to narrow down which entry is causing the issue.

     

    If the issue persists, use ShellExView to disable third party extension of Windows Explorer:

     

    1. Download ShellExView v1.41 from the following link http://www.nirsoft.net/utils/shexview.zip

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2. Right-click the "shexview.zip" file, select "Extract All", the Extraction Wizard will prompt.

    3. Click Next, input "C:\ShellExView" (without the quotation marks) in the "Files will be extracted to this directory" textbox.

    4. Click Next and click Finnish.

    5. Open the "C:\ShellExView" folder and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    6. Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    7. Click the "Disable Selected Items" on the toolbar and click Yes.

    8. Restart your computer and check if the issue is resolved.

     

    If the issue still exists, you can create a new user account and then check if the issue occurs. If the issue does not occur in a new user account, you can move on to copy the files to the new user account to resolve the issue: Fix a corrupted user profile

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Tuesday, August 31, 2010 1:44 AM
    Monday, August 23, 2010 8:07 AM

All replies

  • Hi,

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it.

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take at the dump, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, August 22, 2010 11:27 AM
  • Also, try the following suggestions:

     

    Access Clean Boot to check the issue. If the issue disappears in the Clean Boot environment, you can continue to narrow down which entry is causing the issue.

     

    If the issue persists, use ShellExView to disable third party extension of Windows Explorer:

     

    1. Download ShellExView v1.41 from the following link http://www.nirsoft.net/utils/shexview.zip

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2. Right-click the "shexview.zip" file, select "Extract All", the Extraction Wizard will prompt.

    3. Click Next, input "C:\ShellExView" (without the quotation marks) in the "Files will be extracted to this directory" textbox.

    4. Click Next and click Finnish.

    5. Open the "C:\ShellExView" folder and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    6. Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    7. Click the "Disable Selected Items" on the toolbar and click Yes.

    8. Restart your computer and check if the issue is resolved.

     

    If the issue still exists, you can create a new user account and then check if the issue occurs. If the issue does not occur in a new user account, you can move on to copy the files to the new user account to resolve the issue: Fix a corrupted user profile

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Tuesday, August 31, 2010 1:44 AM
    Monday, August 23, 2010 8:07 AM