Unable to click on excel object within a word 2010 document RRS feed

  • Question

  • Whenever a user tries to click an Excel Object within a Word 2010 document, the error "Microsoft Word can't start the application required to open this object. An error occured and this feature  is no longer functioning properly. Would you like to repair this feature now?". Clicking YES runs a repair on Office 2010, which does not resolve the issue. Clicking No gets you the following prompt: "The program used to create this object is Excel. That program is either not installed on your computer or it is not responding. To edit this object, install Excel or ensure that any dialog boxes in Excel are closed." 

    Operating System: Windows 7, Office Version: 2010

    I've tried the following to resolve the issue, without success:

    1. Running the Office Repair as suggested in the prompt
    2. There are no open dialog boxes in Excel
    3. There are no COM add-ins or Excel add-ins active in Excel
    4. Starting Word in Safe Mode (clicking CTRL on open) does not resolve the issue.
    5. "Ignore other applications that use Dynamic Data Exchange (DDE)" is unchecked in Excel.

    I am able to edit this document with no problem on a machine running Windows 7 with Office 2007 or even office 2013.

    Monday, July 21, 2014 4:30 PM


All replies

  • Hi,

    Do you see this problem if you start Windows in Safe Mode? You might want to have a try and verify result, some outside application may be preventing the OLE server/client connection.

    Have you ever checked your anti virus? Try to disable it and check again.

    Please make sure to install any updates to your system or Office products. It's important to make it up to date.

    Try to go to your task manager to kill any excel process and then try again.

    I have seen a case that user finally fixed this with a clean uninstallation and reinstallation, if issue presists with all above steps, you might want to do a completely reinstallation and then try again.


    Tuesday, July 22, 2014 7:03 AM
  • Hi,

    • I have reinstall the PC earlier and install the new MS office 2010, but no luck
    • I did try to open the document via safe mode, but no luck.
    • I have disable all AV, but no luck.

    I found my office 2010 still in SP0, and I'm now downloading the SP1 and see whether it will fix the problem, will let you the outcome once it done.

    Thanks for your suggestion.

    Tuesday, July 22, 2014 11:40 AM
  • Hi

    I have installed office 2010 SP1 and it works fine.


    Wednesday, July 30, 2014 1:19 AM