Notification for Convert Incident to Parent RRS feed

  • Question

  • I want to send a notification when an incident is converted to a parent, either on create, or after it is created. When I write the criteria that fires on Incident Update I cannot choose the FROM value of 'Is Parent' is NULL. I can only choose True or False.

    When I leave the FROM blank, and to TO being 'Is Parent' is TRUE.  it fires a notification every time the parent is updated.  I only want it to fire when it changes from Null to True.  I cannot choose Null. 

    Does anyone have suggestions on how to send an email notification every time an Incident is convereted to a Parent? 


    Wednesday, December 16, 2015 11:22 PM


  • Hi,

    SCSM only Show Is parent equal operator. You must use "notequal" operator. GUI is not let to configure it. So you must export management pack and add this operator manualy.

    First create a subscription,

    Trigger must be "When an object of the selected class is Updated"

    and criteria must be from "Is parent equal true" to "Is Parent equal true" (yes, from and to same)

    After export that management pack and open it a xml editor.

    Find notificationsubscription and change pre property to "NotEqual". Like as below.

    Save and import management pack.


    Saturday, December 19, 2015 11:55 PM