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error using Siebel High Interactivity Framework in wondows 7. RRS feed

  • Question

  • Hi, I get the following error when logging in to a website aicte-india .org that uses Siebel High Interactivity Framework whilst using Windows 7.

    The same website works fine if I use Windows XP but only with IE6, otherwise I get the same error message if I use IE7 or above on XP.

    Please help.

    Problem signature:


      Problem Event Name: APPCRASH

      Application Name: iexplore.exe

      Application Version: 10.0.9200.16537

      Application Timestamp: 512347f7

      Fault Module Name: SiebelAx_HI_Client_21211.dll

      Fault Module Version: 8.1.1.1

      Fault Module Timestamp: 4a7265a0

      Exception Code: c0000005

      Exception Offset: 000a5762

      OS Version: 6.1.7601.2.1.0.256.48

      Locale ID: 1033

      Additional Information 1: 9874

      Additional Information 2: 9874cd236fb6a320a855035b54e73521

      Additional Information 3: 6fb6

      Additional Information 4: 6fb6d67cef89b85a79f39b11b6fb78b6



    • Edited by Parmjit Sagar Tuesday, April 23, 2013 7:38 AM referance
    Tuesday, April 23, 2013 7:33 AM

All replies

  • Fault Module Name: SiebelAx_HI_Client_21211.dll

    Fault Module Version: 8.1.1.1

    Try uninstalling that add-on?   Where did you get it?   Ask them for support?   Perhaps they have one which is compatible with newer versions of IE?   In any case uninstalling and reinstalling may help set its hooks better.

     
    Good luck

     
    Robert Aldwinckle
    ---

    Thursday, April 25, 2013 7:14 PM