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How to configure agents calling number for external calla RRS feed

  • Question

  • Hi All,

    I am new to MsLync Technology. I need your help to execute the scnerio

    Customer has a response group with 10 agents and the hunt group number xxxxxxxxx.

    When the agents makes external call the hunt group number should be displayed to the called person.

    when the agent makes internal call then agent's internal number should be displayed to the called person.


    Wednesday, September 10, 2014 9:14 AM

Answers

  • Please refer to the  Specify Valid call ID section 

    http://blogs.technet.com/b/nexthop/archive/2011/11/30/assigning-telephone-numbers-to-lync-enterprise-voice-users.aspx

    http://technet.microsoft.com/en-us/library/gg398694.aspx


    Please remember, if you see a post that helped you please click ;Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

    Wednesday, September 10, 2014 9:20 AM

All replies

  • Please refer to the  Specify Valid call ID section 

    http://blogs.technet.com/b/nexthop/archive/2011/11/30/assigning-telephone-numbers-to-lync-enterprise-voice-users.aspx

    http://technet.microsoft.com/en-us/library/gg398694.aspx


    Please remember, if you see a post that helped you please click ;Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

    Wednesday, September 10, 2014 9:20 AM
  • HI,

    Check this link

    lyncme.blogspot.com/2012/03/outbound-pstn-calling-from-lync.html


    Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

    Thursday, September 11, 2014 5:14 AM