Normalized number is shown on Lync 2010 even though original outbound dialed number wants to be shown. RRS feed

  • Question

  • My customer wants to use individual prefix per location for outbound call through another PBX system because they have to identify which location outbound call comes from. At first they configured the following at normalization rules in user dial plan.

    ^(0\d{9}\d+)      >> 101$1

    It worked but one unexpected behavior occurs on Lync 2010. They expected Lync 2010 shows original dialed number before normalization but normalized number (1010311112222 ) was shown on conversation history tab. They want to prevent this number display since end users might be confused and ask if Lync 2010 can show original number (0311112222) or alternative number (101*0311112222) in place of 1010311112222 in order that end users can identify digits before * are prefix number.

    I tried something to carry out it and found out the solution but I’m not sure if my configuration is proper or not. I want somebody to verify what I did is appropriate configuration.

    My modified configuration of normalization rule is below.
    ^(0\d{9}\d+)                    >>         101*$1

    ^101\*(0\d{9}\d+)         >>          101$1

    Lync 2010 only shows 101*0311112222 and Lync 2010 sends 1010311112222 as dialed number to gateway through mediation server. Even if I configured only 1<sup>st</sup> line normalization rules and removed 101* and added 101 on translation rules in trunk configuration, it didn’t work.

    Is this behavior as Lync design? Is my configuration change proper or not?
    I really want to know how/what I should configure to meet customer requirement. If we can show original dialed number on Lync 2010 it would be great but I couldn't find out it.



    Monday, July 16, 2012 2:27 PM


  • Hi,Tatsuya,

    You can try to set normalization rule in dail plan as below

    ^(0\d{8}\d+)$   --> +$1

    Then you can set another normalization rule in Trunk configuration to add 101 prefix when it sent it PBX system

    ^\+(\d{9}\d+)$  -->101$1 (If you would like to remove the + sign before it arrives to PBX system)


    ^(\+\d{9}\d+)$  -->101$1 (If you would like to pertain the + sign before it arrives to PBX system)



    Sharon Shen

    TechNet Community Support


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    • Marked as answer by Sharon.Shen Monday, August 6, 2012 8:24 AM
    Tuesday, July 17, 2012 8:31 AM