locked
analyze call forward using snooper tool RRS feed

  • Question

  • Hi,

    I am working on Lync environment. I have an DID number assigned to one of my user. Now we are able to make call him from outside world. I set call forwarding to his mobile number in Lync client. But i set some other ISDN number or other Local number it is not working. How to analyze the logs, how to capture?? any idea?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Thanks Chandru CT-HCL

    Thanks Chandru CT. MCITP

    Monday, September 9, 2013 11:03 AM

Answers

  • Being a Lync 2010 server (based on the category) you will want to launch OCSLogger (Lync 2010 Tracing in the programs).  Click on SIPStack and make sure all flags/all options are enabled.  This will give you everything from a SIP stack level of what is happening on your call forward.  When you analyze the results, it will open Snooper and give you that information.

    A pretty good guide here:

    http://www.ultimate-communications.com/2010/11/how-to-troubleshoot-lync-using-lync-server-logging-tool-snooper-v4/

    Thanks,

    Richard


    Richard Brynteson, Avtex, Lync MCM, Blog - www.masteringlync.com

    • Marked as answer by Kent-Huang Wednesday, September 18, 2013 1:24 PM
    Tuesday, September 10, 2013 12:40 AM
  • Hi,

    You also need to run tool on Mediation Server for troubleshooting.

    Here is another great blog using the Lync logging tool:

    http://blog.schertz.name/2011/06/using-the-lync-logging-tool/

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Kent Huang
    TechNet Community Support

    • Marked as answer by Kent-Huang Wednesday, September 18, 2013 1:24 PM
    Tuesday, September 10, 2013 6:00 AM

All replies

  • Being a Lync 2010 server (based on the category) you will want to launch OCSLogger (Lync 2010 Tracing in the programs).  Click on SIPStack and make sure all flags/all options are enabled.  This will give you everything from a SIP stack level of what is happening on your call forward.  When you analyze the results, it will open Snooper and give you that information.

    A pretty good guide here:

    http://www.ultimate-communications.com/2010/11/how-to-troubleshoot-lync-using-lync-server-logging-tool-snooper-v4/

    Thanks,

    Richard


    Richard Brynteson, Avtex, Lync MCM, Blog - www.masteringlync.com

    • Marked as answer by Kent-Huang Wednesday, September 18, 2013 1:24 PM
    Tuesday, September 10, 2013 12:40 AM
  • Hi,

    You also need to run tool on Mediation Server for troubleshooting.

    Here is another great blog using the Lync logging tool:

    http://blog.schertz.name/2011/06/using-the-lync-logging-tool/

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Kent Huang
    TechNet Community Support

    • Marked as answer by Kent-Huang Wednesday, September 18, 2013 1:24 PM
    Tuesday, September 10, 2013 6:00 AM