Can no longer RDP to Azure VM after platform bug RRS feed

  • Question

  • After some potential bug on the Azure fabric, I have lost the ability to connect to two separate Azure VM's.

    At first, they wouldn't even boot. I had to move the OS VHD to a recovery VM, run a fix on the boot files and then move the VHD back.

    Now they boot, but when trying to RDP, it just sits at a black screen.

    I am able to UNC path to the filesystem, so I copied the *.evt (Event Viewer) log files off one of the VM's.

    I am seeing something concerning right away, in the Application Event Viewer section :::

    Faulting application name: LogonUI.exe, version: 6.3.9600.17415, time stamp: 0x5450541b
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737

    There is more to this but these are the key lines. I have a feeling this might be what is causing this black screen issue. I do not have any backups of these VM's.

    Is this an issue that can only be corrected by an Azure Engineer with access to the host? Does anyone have any comments on this issue? I am pretty much out of options.

    Thank you

    Wednesday, February 10, 2016 6:22 PM