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Blue Screen help. RRS feed

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  • Guys i've been back and forth on this i'm almost sure it's a hardware failure but anyone who can read .dmp and check to make sure i dont have a bad service or driver would be awesome. i have uploaded the files to skydrive in this folder https://skydrive.live.com/?cid=C78529B3C1AAE92F&id=C78529B3C1AAE92F%21103 It is happening while playing world of warcraft and i had north bridge temp readings of 200 F (90 c) and the second i noticed it i turned the comp off switched out sinks and did a push pull set up and left the case open till i get this new sink and fan with all the bells and whistles for my north bridge and my cpu. but if anyone can check that out and let me know if i'm taking the wrong aproach here let me know. 
    • Edited by DMV_Turk Tuesday, December 27, 2011 11:14 PM
    Tuesday, December 27, 2011 11:05 PM

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    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800b77c010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88013e70ae4, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    Debugging Details:
    ------------------
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    FAULTING_IP: 
    nvlddmkm+c3bae4
    fffff880`13e70ae4 4883ec28        sub     rsp,28h
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    CUSTOMER_CRASH_COUNT:  1
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    STACK_TEXT:  
    fffff880`03c83b88 fffff880`13f0b000 : 00000000`00000116 fffffa80`0b77c010 fffff880`13e70ae4 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`03c83b90 fffff880`13ede867 : fffff880`13e70ae4 fffffa80`093e3000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`03c83bd0 fffff880`13f0ae0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0b77c010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`03c83c80 fffff880`13fd9ec1 : fffffa80`0abe5850 00000000`00000080 00000000`00000000 fffffa80`0946d010 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`03c83d00 fffff800`03161fee : 00000000`0dd865a4 fffffa80`093d1a10 fffffa80`06a0e890 fffffa80`093d1a10 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`03c83d40 fffff800`02eb85e6 : fffff800`0303ce80 fffffa80`093d1a10 fffff800`0304acc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`03c83d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    STACK_COMMAND:  .bugcheck ; kb
    FOLLOWUP_IP: 
    nvlddmkm+c3bae4
    fffff880`13e70ae4 4883ec28        sub     rsp,28h
    SYMBOL_NAME:  nvlddmkm+c3bae4
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nvlddmkm
    IMAGE_NAME:  nvlddmkm.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e99233b
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    Followup: MachineOwner
    ---------
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`13235000 fffff880`13eac000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Oct 15 07:07:55 2011 (4E99233B)
        CheckSum:         00C61687
        ImageSize:        00C77000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ---------------------------------------------
    Your BSOD was caused by nvlddmkm.sys driver. It belongs to NVIDIA and I see that it has recently updated.
    Please check if there is an other update and install it. If not then try to rollback the driver update.
    If this does not help, consider contact NVIDIA or your manufacturer Technical Support.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. 

    Microsoft Student Partner 2010 / 2011
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    Tuesday, December 27, 2011 11:18 PM
  • Hello,
     
    You may need to try disabling TDR, I wrote a post that covers this error,
     
     

    -- Mike Burr
    Technology
    • Proposed as answer by Niki Han Thursday, December 29, 2011 9:00 AM
    • Marked as answer by Niki Han Tuesday, January 3, 2012 1:41 AM
    Wednesday, December 28, 2011 4:09 AM
  • I took a look at your post and don't have that key in registry????

    under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers I have only one Key besides (Default) and that key is DxgKrnlVersion Type  Reg_Dword Data 0x00002005 (8197)

    Should i add the keys on that thread you created?

    Thanks for your help guys... 

    Wednesday, December 28, 2011 4:29 AM
  • Yeah, you would need to create the one to disable it. Note that this
    will prevent the blue screen, but your system may hang and require a
    hard power off/on...
     

    -- Mike Burr
    Technology
    Wednesday, December 28, 2011 8:13 AM
  • Sounds good but do you think this crash could be the result of faulty hardware? (This has only happened in World of Warcraft and it seems only since the last series of updates I really wanted to say it is something faulty in the games coding but i have only seen few other people complaining and it is about GPU hang ups  and they recover pretty fast.)
    Wednesday, December 28, 2011 1:26 PM
  • Sounds good but do you think this crash could be the result of faulty hardware? (This has only happened in World of Warcraft and it seems only since the last series of updates I really wanted to say it is something faulty in the games coding but i have only seen few other people complaining and it is about GPU hang ups  and they recover pretty fast.)

    I may be an issue with the graphic card driver or the graphic card itself.

    For details, it will be better to contact your manufacturer Technical Support like I already proposed.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. 

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Wednesday, December 28, 2011 3:24 PM
  • Could be, you could see if the crash is specifically related to WoW by
    using another graphics intensive application to try to trigger a crash,
    I show one way of doing this here,
     
     

    -- Mike Burr
    Technology
    Wednesday, December 28, 2011 6:02 PM