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Can't save documents in library and folders with accents RRS feed

  • Question

  • Hello all,


    Since the update of IE11 to version 11.0.115 (KB4489873) we have a problem when creating document from SharePoint 2013.

    The problem is linked to the use of characters with accents (é, è, à,…) in the folder (or document set) name.

    For example:

    I have a library with a folder called "Vive le vélo":


    I create a document from within the library:




    It opens up correct in Word. When I try to save I see thisin the address bar:





    Ofcourse resulting in an error when trying to save:





    When I open the library from within Word the address in the address bar it displayed correctly:




    So it seems that Internet Explorer does not send the encoded url to the client?

    We tested with version IE 11.0.110 and there we do not have this problem. When we upgrade it to IE 11.0.115 the problem is the same.

    We work with SharePoint 2013 and Office 2016


    Any ideas?


    Thanks,


    Peter

    Thursday, March 21, 2019 9:32 AM

Answers

  • A new update resolves the problem on my pc.

    Was 11.0.115, now 11.0.120

    

    https://support.microsoft.com/en-gb/help/4493435/cumulative-security-update-for-internet-explorer-april-12-2019

    On Windows 10 - 1709



    • Proposed as answer by Michael Han6 Wednesday, April 10, 2019 6:33 AM
    • Edited by Peter Deleu Wednesday, April 10, 2019 6:33 AM
    • Marked as answer by Peter Deleu Wednesday, April 10, 2019 6:35 AM
    Wednesday, April 10, 2019 6:22 AM

All replies

  • Hi Peter,

    Per my test, I can reproduce your issue. This issue only happens in this IE CU KB4489873.

    It seems to be a bug in this cu. You need to reopen the library in the address bar to save the document.

    Best Regards,

    Michael Han


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.


    Friday, March 22, 2019 5:32 AM
  • Hi Michael,

    What do you exactly mean with "reopen the library in the address bar"?
    Clicking on level up and reopen the folder?

    Best regards,

    Peter

    Friday, March 22, 2019 10:43 AM
  • Hi Peter,

    Yes, you are right. 

    Best Regards,

    Michael Han


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Monday, March 25, 2019 1:32 AM
  • Is see there is a new update released https://support.microsoft.com/en-gb/help/4490481

    Cannot install it right now. Maybe it resolves the issue?

    Wednesday, April 3, 2019 9:16 AM
  • A new update resolves the problem on my pc.

    Was 11.0.115, now 11.0.120

    

    https://support.microsoft.com/en-gb/help/4493435/cumulative-security-update-for-internet-explorer-april-12-2019

    On Windows 10 - 1709



    • Proposed as answer by Michael Han6 Wednesday, April 10, 2019 6:33 AM
    • Edited by Peter Deleu Wednesday, April 10, 2019 6:33 AM
    • Marked as answer by Peter Deleu Wednesday, April 10, 2019 6:35 AM
    Wednesday, April 10, 2019 6:22 AM
  • Hi,

    Glad that you resolved the problem. Thanks for your sharing. You could mark it as an answer. It will help others who meet the similar question in this forum.

    Best Regards,

    Michael Han


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Wednesday, April 10, 2019 6:34 AM