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Multiple InstanceSubscription within one Subscription in a MP RRS feed

  • Question

  • Hi all

    We would like to setup a subscription to inform helpdesk via Email if an incident is in status Resolved and the end user adds a comment to it (for example, if he wants to reactivate the invident). Using the console does not provide the possibility to set such conditions as it is only possible to map a subscription to a single class (in our case to "Trouble Ticket User Comment"). With this class selected, it is not possible anymore to add incident status conditions. Within the XML itself, I can see the subscription part but tag InstanceSubscription referres to Trouble Ticket User Comment only. Can I add another InstanceSubscription within the same Instance tag or is there any other solution?

    Best regards

    Eric

    Tuesday, August 21, 2012 7:56 AM

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