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BSOD randomly RRS feed

  • Question

  • It just started a couple of months ago, cannot find a rhyme or reason of why/when it happens. Uninstalled all un-needed software, all windows updates are completed. 

    Windows 7 Pro

    Dump File         : 011816-27144-01.dmp
    Crash Time        : 1/18/2016 8:29:45 AM
    Bug Check String  : KERNEL_DATA_INPAGE_ERROR
    Bug Check Code    : 0x0000007a
    Parameter 1       : fffff6fc`40009940
    Parameter 2       : ffffffff`c000000e
    Parameter 3       : 00000000`33fec860
    Parameter 4       : fffff880`0132863c
    Caused By Driver  : Ntfs.sys
    Caused By Address : Ntfs.sys+f163c
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+73c40
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Users\cmerchant\Downloads\011816-27144-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 290,080
    Dump File Time    : 1/18/2016 8:31:29 AM

    Monday, January 25, 2016 9:39 PM

Answers

All replies

  • https://msdn.microsoft.com/en-us/library/ms854944.aspx?f=255&MSPPError=-2147217396

    Check drive space/Check HDD/when in doubt fresh install it out.

    Monday, January 25, 2016 10:41 PM
  • plenty of space, 600GB of 800GB, and ran speedfan on it, 98% performance on HDD.
    Monday, January 25, 2016 10:48 PM
  • I don't believe Speedfan's S.M.A.R.T. scan has the ability to detect bad sectors, you more than likely have to use a more comprehensive HDD test. 

    Viruses/Drivers Out of date, would be my only other options. 

    If you don't find yourself that tech savvy, simply save all important files externally and re-format your machine.

    Monday, January 25, 2016 10:54 PM
  • virus is good, we run mbam and symantec enterprise, drivers i updated all using dell command utility. would hate to have to format an exec's laptop. always a pain. 
    • Edited by CPMerchant Monday, January 25, 2016 11:07 PM
    Monday, January 25, 2016 11:05 PM
  • Hi,

    You could upload your full dump file to us and we will help you to analyze.

    According to the message which you uploaded, it is caused by the system driver which called "Ntfs.sys".

    We would first consider the file is corrupted, and you could run SFC tool to fix it. Please tell us if any error displayed after you run it.

    https://support.microsoft.com/en-us/kb/929833

    If it displays no error, you need to use Driver Verifier and Memory Test to find the reason.

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448(v=vs.85).aspx

    http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer

    Good luck to fix it.

    Best Regards,

    Simon


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, January 27, 2016 3:14 AM
  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, January 27, 2016 3:29 AM