RTMServer.exe - Entry Point Not Found error RRS feed

  • Question

  • P2Ving a W2K server into Hyper-V on a W2K8 64bit Dell 2950 using SCVMM2008 R2. Conversion goes well up and to the "Make operating system virtualizable" and "Install VM components" stage of the process. I am monitoring the VM as it is being created in Hyper-V Manager and see an error that comes up with

    "RTMServer.exe - Entry Point Not Found"
    The procedure entry point ?AddXLabels@WsChartGenerator@@.....
    could not be found located in the dynamic link library ChartGenerator.dll

    After conversion, both the new VM and the old physical server exhibit this error upon bootup - I am keeping the VMs nic disconnected of course. The VM is very slow to get up and running and has networking issues. Has anyone seen this problem before.

    Thanks for any help.
    Thursday, July 23, 2009 10:08 PM


  • Found the issue to be the Real Time Analyzer service (component of Websense Web Filtering software) running on the server - RTMServer.exe. The service is a leftover component of previous versions of Websense and is no longer used and should be disabled if running Websense 7.0 or higher. Disabled the service from within Services, set startup type to disable, and server boots without error now. 
    • Marked as answer by ABS3 Friday, July 24, 2009 5:13 PM
    Friday, July 24, 2009 5:13 PM