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Windows Update Agent RRS feed

  • Question

  • I CAN'T GET ANY UPDATES.  THEY ALL FAIL. IF I TRY TO JUST DO ONE AT A TIME IT SITS FOR HOURS.

    IT SAYS TO SEE WHAT VERSION YOU HAVE BY LOOKING AT WUAUENG.DLL IN WINDOWS FOLDER.

    I SEARCHED FOR THAT FILE IN THE WINDOWS FOLDER AND THERE WAS NO MATCH.

    I FOUND ANOTHER THING THAT SAID TO CLICK ON THE WINDOWS LOGO KEY + R ------ I CAN'T FIND

    A WINDOWS LOGO KEY.  NOTHING IS WORKING

    Thursday, June 9, 2016 8:02 PM

Answers

  • Hi pa1153,

    According to your description, you have issues with windows update.

    1. What is the OS of the computer that has update issues?

    2.  Please reset windows update component on the computer and install update again:

    Reset windows update components:

    https://support.microsoft.com/en-us/kb/971058

    3. If reset windows update components couldn't help, please check windows update log which locates in C:\Windows\Windowsupdate.log.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, June 10, 2016 3:20 AM