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Internet Explorer(other programs that relies on http) issue RRS feed

  • Question

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    Internet Explorer (other programs that relies on http like Firefox,lotus notes email) won't luanch of if launch it takes ages and very slow (not responding) when connected to a vpn and logged in as controlled domain user. It does not happen with a local user logged on or domain admin account. Is there any GPO that may be causing the issue?

    Tried un-installing recent windows security update patched just to see if that causes the issue but it did not make any difference.

    Thank very much in advance.

    Saturday, September 14, 2013 1:05 AM

Answers

  • We found what causing it but in two separate ways.

    1. When we disable sophos antivirus loads IE/lotus/firefox loads as per normal speed.

    2. Disabling offline files from Sync Center/Indexing or simply choosing work offline on H home drive

    Performing either one of the above works but what is the relevance between the antivirus and the home drive offline files? Any ideas. Thanks.

    • Marked as answer by Zneb16 Wednesday, September 18, 2013 12:04 PM
    Wednesday, September 18, 2013 12:03 PM

All replies

  • 
    
    
    
    
    
    
    

    Internet Explorer (other programs that relies on http like Firefox,lotus notes email) won't launch or if launch it takes ages and very slow (not responding) when connected to vpn and logged in as controlled domain user. It does not happen with a local user logged on or domain admin account. Is there any GPO that may be causing the issue?

    Tried un-installing recent windows security update patch just to see if that causes the issue but it did not make any difference.

    Thank you very much in advance.

    
    Saturday, September 14, 2013 1:15 AM
  • Hi,

    Please include your IE and windows version with your questions in this forum...

    Possibly Enhance Protected Mode in IE10 or 11

    Tools>Internet Options>Advanced tab, "enable/disable Enhanced Protected Mode"

    Regards.


    Rob^_^

    Saturday, September 14, 2013 2:42 AM
  • Thanks but it did not work. We used Internet Explorer 9 on our company's computers.

    Any other suggestions?

    Saturday, September 14, 2013 11:14 AM
  • Hi ,

    Based on the current situation, I would like to suggest you try the following:

    1. Run IE with no add-ons. Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons). 

    2. Reset Internet Explorer settings

    http://support.microsoft.com/kb/923737

    Please understand that reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed.

    3. Temporary disable or uninstall the security software such as anti-virus software to see if the issue occurs.
     
    If the issue persists, please also check it with clean boot:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    For more information, you may refer to:

    Is Internet Explorer slow? 5 things to try

    http://windows.microsoft.com/en-us/windows/help/internet-explorer/slow-five-tips-to-boost-performance

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    Monday, September 16, 2013 9:29 AM
    Moderator
  • We found what causing it but in two separate ways.

    1. When we disable sophos antivirus loads IE/lotus/firefox loads as per normal speed.

    2. Disabling offline files from Sync Center/Indexing or simply choosing work offline on H home drive

    Performing either one of the above works but what is the relevance between the antivirus and the home drive offline files? Any ideas. Thanks.

    • Marked as answer by Zneb16 Wednesday, September 18, 2013 12:04 PM
    Wednesday, September 18, 2013 12:03 PM
  • Hi,
     
    I've looked through your new problem and it's not directly related to the original issue. Thus it would be better if you open up a new thread for the new question. In this way, our discussion here will not deviate too much from the original issue. This will make answer searching in the forum easier and be beneficial to other community members as well. 
     
    Thank you for your understanding.
     
    Regards,
     
    Blair Deng

    Blair Deng

    TechNet Community Support

    Monday, September 23, 2013 1:00 AM
    Moderator