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Black Screen with Cursor on bootup in win 7 RRS feed

  • Question

  • System is booting upto black screen with mouse cursor. No way of accessing task list.

    Tried safe mode, same,

    Tried last known configuration

    No system Image to restore.

    No Restore Points to restore from.

    able to access command prompt from WINRE

    How can I troubleshoot the boot process to figure out what is causing this ?

     


    • Edited by PaulMac57 Sunday, May 24, 2015 7:57 PM
    Sunday, May 24, 2015 7:51 PM

Answers

  • Did you download or install any programs before problem started?

    If you could access command prompt try type the following command:

    sfc /scannow

    And press enter and let it run.

    • Proposed as answer by Yolanda Zhu Friday, June 5, 2015 9:26 AM
    • Marked as answer by Yolanda Zhu Wednesday, June 10, 2015 1:30 AM
    Sunday, May 24, 2015 8:03 PM
  • Hi,

    According to your description, since Safe Mode also has same problem, I doubt this is probably hardware problem. If your computer has two Graphic card, try to disable one of them from BIOS for test.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yolanda Zhu Friday, June 5, 2015 9:26 AM
    • Marked as answer by Yolanda Zhu Wednesday, June 10, 2015 1:30 AM
    Tuesday, May 26, 2015 2:46 AM

All replies

  • Did you download or install any programs before problem started?

    If you could access command prompt try type the following command:

    sfc /scannow

    And press enter and let it run.

    • Proposed as answer by Yolanda Zhu Friday, June 5, 2015 9:26 AM
    • Marked as answer by Yolanda Zhu Wednesday, June 10, 2015 1:30 AM
    Sunday, May 24, 2015 8:03 PM
  • Hi,

    According to your description, since Safe Mode also has same problem, I doubt this is probably hardware problem. If your computer has two Graphic card, try to disable one of them from BIOS for test.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yolanda Zhu Friday, June 5, 2015 9:26 AM
    • Marked as answer by Yolanda Zhu Wednesday, June 10, 2015 1:30 AM
    Tuesday, May 26, 2015 2:46 AM