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Windows 7 updates fail to configure and changes reverted (including SP1) RRS feed

  • Question

  • Hi,

    I'm running Windows 7 Ultimate 64bit

    I've not been able to install updates for about 3 weeks. Everything seems to install fine but after reboot there is a brief message mentioning mrxsmb.sys, then I get the configuring files screen which stops at 35% and then get the message "failure configuring windows updates reverting changes".

    I get the error message ERROR_TRANSACTION_NOT_ACTIVE 0x80071a2d from Windows Update after Windows starts.

    What I've tried:

    1. Disabling security software
    2. Running the System update readiness tool
    3. Running update after a clean boot
    4. Just installing Service Pack 1 (fails with very similar screen appearance and the same error message)
    5. resetting Windows Update components
    6. running SFC /scannow from elevated command prompt
    7. running chkdsk /r /f
    8. running update with all devices disconnected
    9. trying to install SP1 from a standalone DVD install disk

    None of these things has made a difference.

    The updates currently failing to install are KB2511455, KB2491683, KB2503658, KB2509553, KB2507618, KB2508429, KB2506212, KB2506223, KB2510531, KB2446709

    SP1 also fails if I select it.

    I've looked at my CBS.log  and the following line seems to implicate mrxsmb.sys:

    2011-05-08 02:08:09, Error                 CSI    00000006 (F) Error: ResolvePendingTransactions called after poqexec failure (call 1)
      Status = STATUS_TRANSACTION_NOT_ACTIVE, Operation = HardLinkFile, DiagString = [l:324{162}]"\SystemRoot\WinSxS\amd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7600.16765_none_db9c064c6abe3284\mrxsmb.sys, \??\C:\Windows\System32\drivers\mrxsmb.sys"
    [gle=0x80004005]

    I'm not sure whether this is relevant but I have recently been unable to copy large files to a network hard drive (error message "cannot read source file or disk") when the same files can be opened or copied very easily to an external hard drive connected via USB, and there are no disk errors on checking. I'm wondering whether the mrxsmb.sys file has some connection with this too.

    Many thanks for any ideas on where to go next.

    Julian

    Sunday, May 8, 2011 8:46 AM

Answers

  • Hi,

     

    Regarding the issue, I recommend that you may try to download the update manually from the Windows Update Catalog.  Since there are some errors that are just a matter of bad timing. Please refer the following:

     

    http://support.microsoft.com/kb/323166

     

    If the error massage appears again, you can repair the system file from a Windows 7 DVD(In-Place Upgrade):

     

    http://support.microsoft.com/kb/2255099

     

    http://www.sevenforums.com/tutorials/3413-repair-install.html

     

    Notice: Since the website is not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Miya Yao Thursday, May 26, 2011 7:48 AM
    Thursday, May 12, 2011 1:34 AM

All replies

  • I was having a similar problem.  I'm not techie enough to check all of the back-door logs that you checked, but I've had a very similar problem for about a month, and trouble installing many of the updates you were having trouble with.

     

    I solved the problem, however, simply by installing them one-by one.  Don't know if that will help you.

     

    Ryan

    Monday, May 9, 2011 9:52 PM
  • Many thanks Ryan,

    I did try this early on in the issue. I will give it another go when I have chance.

    Julian

    Monday, May 9, 2011 10:39 PM
  • Hi,

     

    Regarding the issue, I recommend that you may try to download the update manually from the Windows Update Catalog.  Since there are some errors that are just a matter of bad timing. Please refer the following:

     

    http://support.microsoft.com/kb/323166

     

    If the error massage appears again, you can repair the system file from a Windows 7 DVD(In-Place Upgrade):

     

    http://support.microsoft.com/kb/2255099

     

    http://www.sevenforums.com/tutorials/3413-repair-install.html

     

    Notice: Since the website is not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Miya Yao Thursday, May 26, 2011 7:48 AM
    Thursday, May 12, 2011 1:34 AM
  • That's better idea.

    durrani

     

    Wednesday, July 27, 2011 7:07 PM