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too many tasks shown RRS feed

  • Question

  • Hi,

    I created a new user role, and added 2 current users and 1 testuser to it. With my testuser I have only the task that are provided by the new user role. The other 2 however see more then required. I've checked all the user roles, and they aren't included in any other.

    Any ideas as to where this one comes from?

    Greetings,

     

    Saulius


    SCSM-apprentice
    Wednesday, December 21, 2011 1:12 PM

All replies

  • Hi Sailius,

    it seems like you have verified that no nested groups mess this up for your current users?
    If you create a copy of one of your 2 current users, remove all group memberships and make the user a member of your new user role only - do you still see the problem? (This might seem strange but I am really interested in your findings here)
    What version and CU do you have on your Service Manager installation?

    /Per

    Tuesday, December 27, 2011 11:00 AM
  • I've identified that the only group used that is unidentifiable is NTAUTHORITY/Admins.

    There are no other AD-groups used in the user roles that contain these users.

    Test results will be shown ASAP.

     

    Greetings,

     

    Saulius


    SCSM-apprentice
    Monday, January 2, 2012 7:45 AM
  • Update:

    When the new testuser is created, it can only see the assigned tasks. This one is an exact copy of one of the real users.

    Greetings


    SCSM-apprentice
    Tuesday, January 3, 2012 8:01 AM