too many tasks shown RRS feed

  • Question

  • Hi,

    I created a new user role, and added 2 current users and 1 testuser to it. With my testuser I have only the task that are provided by the new user role. The other 2 however see more then required. I've checked all the user roles, and they aren't included in any other.

    Any ideas as to where this one comes from?




    Wednesday, December 21, 2011 1:12 PM

All replies

  • Hi Sailius,

    it seems like you have verified that no nested groups mess this up for your current users?
    If you create a copy of one of your 2 current users, remove all group memberships and make the user a member of your new user role only - do you still see the problem? (This might seem strange but I am really interested in your findings here)
    What version and CU do you have on your Service Manager installation?


    Tuesday, December 27, 2011 11:00 AM
  • I've identified that the only group used that is unidentifiable is NTAUTHORITY/Admins.

    There are no other AD-groups used in the user roles that contain these users.

    Test results will be shown ASAP.





    Monday, January 2, 2012 7:45 AM
  • Update:

    When the new testuser is created, it can only see the assigned tasks. This one is an exact copy of one of the real users.


    Tuesday, January 3, 2012 8:01 AM