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voice mail not delivering into mailbox. RRS feed

  • Question

  • Hello,

    upto last few days voice mail has been working. now all of sudden VM dont get delivered. disconnects after a sigle dial tone.

    i see the below error on event log.

    exchange 2013 cu10- SFB 2015

    event id 1423

    The Microsoft Exchange Unified Messaging service on the Mailbox server encountered an error while trying to process the message with header file "C:\Program Files\Microsoft\Exchange Server\V15\UnifiedMessaging\voicemail\bac5c588-5897-48ef-b1a3-24cb09e27422.txt". Error details: "Microsoft.Exchange.UM.UMCommon.CDROperationException: An error occurred while accessing the Call Data Records. The underlying connection was closed: An unexpected error occurred on a send. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
       at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
       --- End of inner exception stack trace ---
       at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
       at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
       at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
       at System.Net.ConnectStream.WriteHeaders(Boolean async)
       --- End of inner exception stack trace ---
       at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
       at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
       at Microsoft.Exchange.SoapWebClient.CustomSoapHttpClientProtocol.GetWebResponse(WebRequest request)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       at Microsoft.Exchange.SoapWebClient.HttpAuthenticator.NetworkServiceHttpAuthenticator.AuthenticateAndExecute[T](CustomSoapHttpClientProtocol client, AuthenticateAndExecuteHandler`1 handler)
       at Microsoft.Exchange.UM.UMCommon.UMMailboxAccessorEwsBinding.InvokeWebServiceCommand(Func`1 function)
       at Microsoft.Exchange.UM.UMCommon.UMMailboxAccessorEwsBinding.CreateUMCallDataRecord(CreateUMCallDataRecordType request)
       at Microsoft.Exchange.UM.UMCommon.CrossServerMailboxAccess.EWSUMCallDataRecordAccessor.<>c__DisplayClass5.<CreateUMCallDataRecord>b__4()
       at Microsoft.Exchange.UM.UMCommon.UMMailboxAccessorEwsBinding.ExecuteEWSOperation(Action function, DiagnosticHelper tracer)
       --- End of inner exception stack trace ---

    Server stack trace: 
       at Microsoft.Exchange.UM.UMCommon.CrossServerMailboxAccess.EWSUMCallDataRecordAccessor.CheckResponse(Exception e, ResponseMessageType response)
       at Microsoft.Exchange.UM.UMCommon.CrossServerMailboxAccess.EWSUMCallDataRecordAccessor.CreateUMCallDataRecord(CDRData cdrData)
       at Microsoft.Exchange.UM.UMCore.CDRPipelineContext.PrepareUnProtectedMessage()
       at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
       at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

    Exception rethrown at [0]: 
       at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
       at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
       at Microsoft.Exchange.UM.UMCore.SynchronousPipelineStageBase.SynchronousWorkDelegate.EndInvoke(IAsyncResult result)
       at Micro"

    can someone tell me what the issue could be?

    i see all voicemails qued up in the folder. this may have started after installing wanacrypt update for windows. 

    Thanks

    Sham

    Wednesday, August 9, 2017 3:28 AM

Answers

  • I had to recreate the ediscover mailbox

    https://technet.microsoft.com/en-us/library/dn750894(v=exchg.150).aspx

    thanks

    Sham 

    • Marked as answer by Sham Ismail Thursday, August 10, 2017 6:08 PM
    Thursday, August 10, 2017 6:08 PM

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