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Cannot remove Accepted Domains from Exchange Online RRS feed

  • Question

  • Hello,

    I postded this on the Office 365 forum, they can't help and suggested I try here.

    I set up my private domain in Outlook 365 to replace the onmicrosoft.com default domain name but decided to revert to the original set up as I could no longer send to other pop email accounts still located at my private domain.

    The removal of my private domain from Outlook 365 seemed to go ok but emails to my private domain sent from the onmicrosoft email account fail to send because Outlook still seems to think it has the private domain assigned to it. All other sending and receiving of emails work fine.

    There is no sign of the private domain existing in Outlook 365 BUT in Exchange Admin under the Mail Flow section the private domain is listed as one of the Accepted Domains (there are actually two now as I've tried to re-create and re-delete the domain transfer to see if it cleared things. It didn't).

    I have been though many previous posts and used Powershell to try and delete these Accepted Domains but I can find no user option to do this.

    It's been about 3 days since I deleted the domains from Outlook 365 and it doesn't look like anything in likely to change automatically without intervention so, how can these false Accepted Domains be deleted?

    Thanks, Alistair

    Tuesday, April 30, 2013 7:58 AM

All replies

  • Hi,

    do you know this video? It's about troubleshooting removing domains in Office 365.

    http://www.youtube.com/watch?v=21bmDQDWZQE

    Greetings

    Christian


    Christian Groebner MVP Forefront

    Wednesday, May 1, 2013 5:35 AM
  • Hi Christian - thanks for the suggestion but I managed to remove the domain OK for Office 365. It seems to be stuck in the Exchange Online part of the system where it is still seen as an "Accepted Domain".

    I've raised a trouble report by phone today - got a case number (120 468 6931) and it needs to be fixed from within Microsoft so things are looking up!



    • Edited by ARWC28 Wednesday, May 1, 2013 12:53 PM
    Wednesday, May 1, 2013 9:33 AM
  • Do you have a UK number to do that?

    I have a customer with this issue.

    Saturday, May 4, 2013 12:41 PM
  • Hi - yes it's 0844 800 2400

    It took a long time to get through to the right agent so pick a time when you've nothing else planned!

    They have removed one bad accepted domain so far. The other is still there so I fear I'll have to call again...

    Sunday, May 5, 2013 7:46 PM