For the issue, please let us know the error message so that we can help you analyze them.
Also you may upload your screenshot.
In addition, I suggest you check your network connection firstly.
NOTE: I highly recommend you use SkyDrive to upload collected files and to post screen shots/pictures. Although you might not be used to it, SkyDrive features a lot of free advanced functionality around file storage capacity, sharing, privacy, and collaboration:
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