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How to retrieve laptop data if Surface is dead. RRS feed

  • Question

  • Hi,

    If surface laptop or tablet is dead, how to recover the data inside the BitLocker enabled SSD.

    Please help.





    • Edited by Say_much Monday, April 29, 2019 9:29 AM
    Monday, March 18, 2019 3:44 PM

Answers

All replies

  • Hi,

    Thank you for posting in Microsoft TechNet Forum.

    According to your description, please refer to the following link which may help:

    https://tech-vise.com/how-to-recover-data-from-the-hard-drive-of-a-dead-laptop/

    Note: This is a third-party link and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, March 18, 2019 7:21 PM
  • To get your data out from the dead system you need to extract the storage device and connect it to another working system with the help of SATA cable. 
    Tuesday, March 19, 2019 3:39 AM
  • Dead means what? Windows won't start or screen smashed, or...?

    If you are still able to boot windows setup from USB, you will be able to retrieve data from there (can you?). BL-encrypted drives can be mounted right from setup, using

    manage-bde.exe -unlock c: -rp yourrecoveryKeyHere

    Then use the command line to copy data to a USB drive.

    If you need assistance, just say.

    • Marked as answer by Say_much Monday, April 29, 2019 9:10 AM
    Tuesday, March 19, 2019 9:24 AM
  • I think for Surface laptop or tablet it is not possible, SSD can be taken out?
    • Edited by Say_much Tuesday, March 19, 2019 11:17 AM
    Tuesday, March 19, 2019 11:16 AM
  • I think for Surface laptop or tablet these steps are not possible, SSD can be taken out?
    Tuesday, March 19, 2019 11:21 AM
  • Yes, it is not turning on at all. SSD of surface laptop 2 is soldered on the board.
    Tuesday, March 19, 2019 11:42 AM
  • You are sure that it's soldered, right?

    Then your only chance is to take it to a repair shop that either fixes the power problems or unsolders it.

    Tuesday, March 19, 2019 12:27 PM
  • If the device (surface laptop2) in warranty Microsoftoft can help retrieving data.?
    Tuesday, March 19, 2019 4:31 PM
  • Hi,

    Thank you for your reply.

    Have you tried the method in the above link? 

    Hope you to give me a feedback.

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Tuesday, March 19, 2019 7:50 PM
  • Warranty does not cover data retrieval.
    Wednesday, March 20, 2019 6:55 AM
  • Hi,

    Is there anything else I can do to help you on this issue?

    Please feel free to contact me if you have any questions.

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com


    Thursday, March 21, 2019 12:38 PM
  • Ok, thank you. could you please share steps to perform the below command where I should try

    manage-bde.exe -unlock c: -rp yourrecoveryKeyHere
    • Edited by Say_much Friday, March 22, 2019 11:36 AM
    Friday, March 22, 2019 11:36 AM
  • Say, is the device bootable now? I thougt it's dead?

    Anyway: boot setup until you see the language selection screen, press shift f10 and a command window will appear where you can launch said command.

    Friday, March 22, 2019 11:39 AM
  • It is dead. Actually, am asking this for another surface tablet where I have an issue with typing the key, when I type the 48 digit recovery key it accepts on the 1st screen, but it does not accept any input on the second screen where BitLocker asks to re-enter the key. on-screen keyboard popups on 1st screen but not popping up on the 2nd screen that is the problem, even I tried with an external keyboard.

    thanks for sharing the steps. please let me know if you across this scenario and how did you overcome or what will be your action item for such case.

    Friday, March 22, 2019 2:02 PM
  • The recovery key works. You can unlock BL protected drives anywhere with it and also from windows setup.
    Friday, March 22, 2019 2:08 PM
  • Hi,

    Thank you for your feedback.

    Please refer to the following link which may help:

    https://support.microsoft.com/en-us/help/4057282/bitlocker-recovery-key-prompt-after-surface-uefi-tpm-firmware-update

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com


    • Edited by hurry yang Sunday, March 24, 2019 1:36 PM
    • Marked as answer by Say_much Tuesday, April 30, 2019 8:33 AM
    Sunday, March 24, 2019 1:36 PM
  • Thank you :)
    Monday, March 25, 2019 11:52 AM
  •  Helpful Sure will try Thank you :)
    Monday, March 25, 2019 11:53 AM
  • manage-bde.exe -unlock c: -rp yourrecoveryKeyHere(48 digit key)

    When I run the above command i get below error msg

    please help further.

    Error "the password failed to unlock the volume C;"


    Thursday, April 18, 2019 7:09 AM
  • Did you insert you recovery key? Or did you in fact execute the command with no key but as you quoted it? You need to insert your key.
    Thursday, April 18, 2019 7:16 AM
  • Yes with recovery key only. it's not getting unlocked

    Error "the password failed to unlock the volume C;"

    Thursday, April 18, 2019 8:35 AM
  • So how did you try to launch that command - from a bootable DVD/USB stick?

    If so, what did you boot? It could be, that what you boot is incompatible. You should take a current (v1809) windows setup USB stick.

    Thursday, April 18, 2019 8:50 AM
  • Oh Ok it is not current version .will do that and get back you

    Thank you so much

    Thursday, April 18, 2019 9:12 AM
  • Yes it is working 

    Thank you so much

    Wednesday, April 24, 2019 11:22 AM
  • You are welcome. You may select a solution now to close this thread.
    Wednesday, April 24, 2019 2:22 PM