locked
Log on to certain sites not working RRS feed

  • Question

  • I'm using IE 11.

    Over the past few days certain sites I go to I can't logon.

    I put my username and password in the blocks and click on the button to sign in but it doesn't go to the next page.

    I have tried on other systems and the same result. I have also tried Chrome and Edge same result. I have other users who also experience this.

    I have tried the following with no results: turned off virus protection (Symantec), turned off pop up blockers, reduced the security level to low, added the site to trusted sites, added it compatibility view, added an exception to the site in the firewall and in java, cleared SSL slate.

    I ran out of any other ideas. Please assist.

    Wednesday, February 5, 2020 2:48 PM

Answers

  • Figured it out. I had to use developer tools in Chrome to see what was not coming in.

    Come to find out it was a JavaScript file that had to be added to the exclusion list of the firewall.

    All is well. Thanks.

    • Marked as answer by jackie.butler Wednesday, February 5, 2020 8:30 PM
    Wednesday, February 5, 2020 8:30 PM