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Exchange Connector - Incidents no longer updating RRS feed

  • Question

  • Hello--

    Recently, it came to my attention that incidents were not being updated via our return mailbox connector.  I turned on logging and EWS tracing, and this is the consistent message I find in the Event Viewer even though other messages say it is adding the body to the action log and the sender as a related CI: (email and server name removed)

    Log Name:      Operations Manager
    Source:        Exchange Connector
    Date:          11/23/2015 10:40:20 AM
    Event ID:      0
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      ***
    Description:
    Exchange Connector: Unable to process email for ***@***, message=You must load or assign this property before you can read its value.

    This error is extremely vague and unhelpful.  Does anyone have a suggestion on what to check?

    Thanks,
    Matt

    Monday, November 23, 2015 8:00 PM

Answers