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SCSM add the name of person who login on the prefix code RRS feed

  • Question

  • Hi,

    Is it possible to add the person name who login on the prefix code?

    Right now the prefix code is IR. 

    I'm thinking to add the person name who login like this:

    P101-IR-{ID}

    Is it possible?

    Thank you


    Wednesday, July 26, 2017 8:30 AM

Answers

All replies

  • Hi

    Out of the box that is not possible.

    What are you trying to achieve? As there are many ways with workflows, powershell and extending the class\form that you can store data like this.

    Regards

    Glen


    Web: www.xapity.com  |   Twitter: @xapityapps  |   Facebook: xapityapps

    Wednesday, July 26, 2017 11:44 AM
  • I'm trying to achieve is to add in the ID the project code of the user login

    For example:

    I add user in AD

    P101

    I want this P101 when he login and make a request the ID instead of IR, I want to make it IR-P101-{id}

    I'm not familiar with workflows, powershell etc :( I am new in SCSM

    Wednesday, July 26, 2017 12:56 PM
  • Hi

    I would extend the IR Class to add a new Property - Project Code. Then I would extend the IR form to have a new field on the form for Project Code.

    The analyst could then fill in this field when they create a New IR.

    I wrote a couple of guides on extending classes and forms that might be useful:

    Regards

    Glen


    Web: www.xapity.com  |   Twitter: @xapityapps  |   Facebook: xapityapps

    Wednesday, July 26, 2017 8:16 PM