locked
BSOD - Driver Power State Failure (another victim) RRS feed

  • Question

  • Hello,
    I'm having blue screen of death  trouble. I keep getting the blue screen talking about "driver power state failure" when my laptop tries to hibernate after playing music with windows media player 12 or when I leave a video on pause for a long time.
    I hoped someone could take a look at my dump file and tell me which driver is messed up.
    HP G61 511wm
    win7 home premium
    Appreciate any help.
    Friday, May 13, 2011 11:28 AM

Answers

  • Also, it looks like the sptd.sys driver is involved in the crash:

    kd> !devobj fffffa8002d1da10
    Device object (fffffa8002d1da10) is for:
     Cannot read info offset from nt!ObpInfoMaskToOffset
    Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
     \Driver\pci DriverObject fffffa8002bc1330
    Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
    DevExt fffffa8002d1db60 DevObjExt fffffa8002d1df88 DevNode fffffa8002d1c6e0
    ExtensionFlags (0x00000800) 
                                 Unknown flags 0x00000800
    AttachedDevice (Upper) fffffa8003426050Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     \Driver\RTL8167
    Device queue is not busy.

    I would suggest to uninstall the application that installed the sptd.sys driver, perhaps that is Daemon Tools or Alcohol 120%.

    The uninstall the sptd.sys - see "How can I remove SPTD driver on 64-bit OS?" in the following link:

    http://www.duplexsecure.com/faq

     

     

     




    • Marked as answer by ffeJeff Saturday, May 21, 2011 9:23 AM
    Wednesday, May 18, 2011 3:04 PM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8002d1da10, Physical Device Object of the stack
    Arg3: fffff80000b9c518, Functional Device Object of the stack
    Arg4: fffffa8004798480, The blocked IRP
    Debugging Details:
    ------------------
    DRVPOWERSTATE_SUBCODE:  3
    IMAGE_NAME:  pci.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f
    MODULE_NAME: pci
    FAULTING_MODULE: fffff88000f4b000 pci
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    STACK_TEXT:  
    fffff800`00b9c4c8 fffff800`0330bb52 : 00000000`0000009f 00000000`00000003 fffffa80`02d1da10 fffff800`00b9c518 : nt!KeBugCheckEx
    fffff800`00b9c4d0 fffff800`032ab062 : fffff800`00b9c600 fffff800`00b9c600 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`00b9c570 fffff800`032aaf06 : fffffa80`05cbcc68 fffffa80`05cbcc68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`00b9c5e0 fffff800`032aadee : 000001fa`746d98a8 fffff800`00b9cc58 00000000`00d4c2f7 fffff800`03416168 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cc30 fffff800`032aabd7 : 00000062`a56270c5 00000062`00d4c2f7 00000062`a562701b 00000000`000000f7 : nt!KiTimerExpiration+0x1be
    fffff800`00b9ccd0 fffff800`0329736a : fffff800`03411e80 fffff800`0341fcc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
    BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
    Followup: MachineOwner
    ---------
    ----------------------------------------------------------------------------
    Update your RealTek NIC Card driver. You can also contact RealTek Technical Support.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    • Marked as answer by ffeJeff Saturday, May 14, 2011 11:06 AM
    • Unmarked as answer by ffeJeff Tuesday, May 17, 2011 8:00 AM
    Saturday, May 14, 2011 9:09 AM
  • Thanks Mr X.

    I actually thought it would be the IDT High Def Audio Codec messing things up. I'll update the drivers today and see how things go.

    Saturday, May 14, 2011 11:06 AM
  • Hopefully updating the drivers helps.

    If problems persist, consider that the Connectify program (driver = connctfy.sys), which is installed, may be the issue as in following link:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/blue-screen-when-computer-tries-to-sleep/d7815afd-7072-46ff-bdf6-73c63d10cfd1

    If problems persist, consider uninstalling Connectify.

    Sunday, May 15, 2011 4:26 AM
  • Unfortunately, I got the BSOD error again. I updated my  drivers and got BSOD again so I uninstalled "Connectify" yesterday and this morning, after leaving wmp12 playing music overnight, I had a brand new BSOD error.

    Here's the link to my minidump files. I've included the old dump files from before updating drivers (the ones dated May 9th to May 12th), the dump file after updating drivers (May 15th) and finally, the dump file from the BSOD after uninstalling "Connectify" (May 17th). Thought that someone could find a common thread with all the dump files.

    http://cid-626d0ec9bcd11584.office.live.com/self.aspx/BSOD/Minidump.zip

     

    Appreciate any help.

    Tuesday, May 17, 2011 8:15 AM
  • Update all possible drivers and try again.

    You can contact Microsoft CSS for more assistance.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Tuesday, May 17, 2011 8:46 AM
  • Also, it looks like the sptd.sys driver is involved in the crash:

    kd> !devobj fffffa8002d1da10
    Device object (fffffa8002d1da10) is for:
     Cannot read info offset from nt!ObpInfoMaskToOffset
    Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
     \Driver\pci DriverObject fffffa8002bc1330
    Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
    DevExt fffffa8002d1db60 DevObjExt fffffa8002d1df88 DevNode fffffa8002d1c6e0
    ExtensionFlags (0x00000800) 
                                 Unknown flags 0x00000800
    AttachedDevice (Upper) fffffa8003426050Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     \Driver\RTL8167
    Device queue is not busy.

    I would suggest to uninstall the application that installed the sptd.sys driver, perhaps that is Daemon Tools or Alcohol 120%.

    The uninstall the sptd.sys - see "How can I remove SPTD driver on 64-bit OS?" in the following link:

    http://www.duplexsecure.com/faq

     

     

     




    • Marked as answer by ffeJeff Saturday, May 21, 2011 9:23 AM
    Wednesday, May 18, 2011 3:04 PM
  •  

    I ran the driver verifier tool today and selected only "sptd.sys" and sure enough, I got a BSOD crash. So the sptd definitely has a problem. One thing I noticed though, was that the error code from this BSOD was "1E" (if I'm not mistaken) and the error code from previous BSODs was "9f". Is that significant in any way?

     

    Guess I'll have to get rid of Daemon Tools and see how things go. Is there any other virtual drive emulation software out there that doesn't use sptd?

    Wednesday, May 18, 2011 8:08 PM
  • Bug Check Code 0x1E: http://msdn.microsoft.com/en-us/library/ff557408(VS.85).aspx

    Bug Check Code 0x9F: http://msdn.microsoft.com/en-us/library/ff559329(VS.85).aspx

    Both of them indicates a driver problem.

    Uninstall all the softwares / drivers that you don't use.

    If the BSODs re-appears, post again the dump files.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Wednesday, May 18, 2011 8:15 PM
  •  

    I've been BSOD free for a while now so it seems that uninstalling sptd.sys (and Daemon Tools) was the cure.

    Hopefully I won't have any more BSOD trouble.

    Thanks auggy and Mr. X

    Saturday, May 21, 2011 9:23 AM
  • Hi there, like several others, I get the bsod each time my laptop tries to sleep or hibernate..

    Dell core I7 sandy bridge, less than 6 months old.

    I cant find a program to open dump file. how do I upload my dmp file for someone to look at?

     

    Saturday, December 17, 2011 12:25 PM
  • Hi,
     
    Here is a tutorial on opening a dump file,
     
     
    For the specific error (DRIVER_POWER_STATE_FAILURE),
     
     
    If you would like someone to analyze the dumps, please upload them to
    skydrive and post a link
     
     
     

    -- Mike Burr
    Technology
    Saturday, December 17, 2011 6:42 PM
  • Thanks a bunch MB..

    Turned out to be Mcafee antivirus...

    Uninstalled, completely removed and installed Avast and problem solved.

    Bloody bundled software.

    Monday, December 19, 2011 4:58 AM