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Need to know the optional Windows update number to remove the update for ATI Mobility Radeon HD 4250

    Question

  • A year ago, I tried Windows 10 on my SONY Laptop, but had to uninstall it, and reinstalled Windows 7 Home Premium.

    Thereafter, I was notified to install an optional update for the ATI Mobility Radeon HD 4250. Ever since then, I go through days of getting a green video window for Facebook and sometimes youtube videos (but 90% with Facebook videos). Contacted Facebook but they are useless. Downloaded Flash player many different times, but no luck. Sometimes I can disable hardware acceleration and or check it, however, other times I can not see if hardware acceleration is enabled for HTML5 videos. I have reinstalled the AMD ATI Mobility Radeon HD 4250 drivers several times, but the problem still comes and goes for days.

    IMPORTANT NOTE: FIREFOX DOES NOT HAVE THIS GREEN VIDEO WINDOW PROBLEM AT ALL.

    ONLY INTERNET EXPLORER 11 (SP1)

    In the Action Center (under Maintenance) I keep getting a Hardware Error message. And try to download the fix but get ...

    This solution could not be downloaded



    Most likely causes:

    • Your computer was unable to download the solution at this time. Check to
      make sure your computer is connected to the Internet, and then try to download
      the solution again later.


    BUT MY INTERNET IS GOOD.

    Also here is a report of the Kernal problem:

    Source  Windows

    Summary  Video hardware error

    Date  1/2/2016 1:50 PM   (many different dates appear here)

    Status  Solution available

    Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Extra information about the problem
    BCCode: 117
    BCP1: FFFFFA800781C1A0
    BCP2: FFFFF88004A3602C
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmpag.sys
    Server information: 88883258-49a5-44de-9b6b-8de806f0335

    ----------------

    I also read that another person had issues with the optional update for the same display card.

    P.S. - I also downloaded driverview-x64 as per a Microsoft online article recommendation, and even had Microsoft tech support assistance, but same problem.

    Please provide the number of this optional update, so I can uninstall it.

    Computer: SONY Notebook (Laptop)  VPCEE41FX  
    Windows 7 Home Premium (SP1)  64bit
    Internet Explorer 11

    Updates are current.

    I downloaded both programs for the AMD ATI Mobility H4250 drivers at http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows+7+-+64

     




    • Edited by Gary Heard Friday, June 10, 2016 6:31 PM
    Friday, June 10, 2016 6:04 PM

Answers