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Windows 7 Professional 64-bit slow after July 2013 Updates RRS feed

  • Question

  • Greetings,

    After installing the July 2013 .NET Updates, Office 2007 Security Updates, and Windows Security Updates automatically through Windows Update, I have several new PCs that have become very slow when launching any programs (including: Office 2007 apps, Internet Explorer, Citrix, Chrome, etc.) and when launching the Task Manager, Control Panel, and other Windows internal controls.

    The processor utilization is low and there is 4 GB of RAM in the system. The processor is Intel i5. I ran Process Explorer and there is nothing out of the ordinary going on. When the user attempts to launch a program, even though the current CPU usage is only 1%, the program takes at least 30 seconds to open. Shut Downs are also slow but Startups to the login screen are fast.

    How can I determine what is causing the latency? Nothing else has changed in the environment. I ran msconfig and restarted the computer with all services and startup items off, and it still has the delay. I logged in and created another user profile and the new user also has the latency.


    Wesley Jones

    Monday, July 29, 2013 7:10 PM

Answers

  • Our bank requires a program called Rapport by Trusteer. It must have been conflicting with a July Windows Update. Once I uninstalled the program, everything has returned to normal.

    Wesley Jones

    • Marked as answer by Wesley Jones Friday, August 2, 2013 3:17 PM
    Friday, August 2, 2013 3:17 PM

All replies

  • Hi,

    According to your description, I suggest you try System Restore to check if we can get rid of this problem:

    System Restore: frequently asked questions.

    http://windows.microsoft.com/en-us/windows7/system-restore-frequently-asked-questions/

    Then, install the update in clean boot mode and check the result:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista.

    http://support.microsoft.com/kb/929135

    Meanwhile, please try the  Fixit to check if it could help:

    Windows hangs or freezes:

    http://support.microsoft.com/kb/2681286/en-us/

    Hope this helps.

    Regards,

    Tuesday, July 30, 2013 12:02 PM
  • I have tried Microsoft fix-it - no change.

    The hard-drive storage for system restores was set too low so I was not able to access a restore image prior to 7/11/13.

    When I try a clean boot using msconfig ( following these directions >> http://support.microsoft.com/kb/929135 msconfig becomes unresponsive and will not successfully close after I press the OK button.

    Any other ideas?


    Wesley Jones

    Tuesday, July 30, 2013 3:47 PM
  • Our bank requires a program called Rapport by Trusteer. It must have been conflicting with a July Windows Update. Once I uninstalled the program, everything has returned to normal.

    Wesley Jones

    • Marked as answer by Wesley Jones Friday, August 2, 2013 3:17 PM
    Friday, August 2, 2013 3:17 PM
  • Our bank requires a program called Rapport by Trusteer. It must have been conflicting with a July Windows Update. Once I uninstalled the program, everything has returned to normal.

    Wesley Jones


    Is Rapport/Trusteer a requirement or just advisory?  I new update (Trusteer Endpoint Protection - this month) has caused the failure of computers here. Vista-32 and Win7Pro-64.  Resolved by restoring and uninstall of the original Rapport.

    • Edited by musicrab Sunday, August 25, 2013 2:37 PM
    Sunday, August 25, 2013 2:37 PM