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  • Question

  • Windows 10 Enterprise > IE 11

    Hello:  Not sure if this is a 365 or Windows 10 problem. The problem is when I go to the menu bar in IE 11 and select Page | Send link by e-mail... I get an error message "The operating system is not supported by this application" and then I click OK.  With Windows 7 Enterprise there was an option to pick Outlook as my email app, but not in Windows 10 Enterprise. How can I make Outlook work as my default app?  Thank you


    Tom Pirro

    Sunday, July 31, 2016 2:49 PM

All replies

  • Since you access office 365 in a browser you cannot set it as the default mail handler.  In order to use "send to" you need to have a true email client like MS Office, Windows live mail etc.

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Sunday, July 31, 2016 3:48 PM
  • Hello: We do have a true email client. This feature worked when we had Windows 7 Enterprise and since we upgraded to Windows 10, it stopped working.

    Tom Pirro

    Sunday, July 31, 2016 8:31 PM
  • Hello,

    See if fixes mentioned here helps you:

    http://www.kapilarya.com/the-operating-system-is-not-presently-configured-to-run-this-application

    Hope this helps, Good luck :)

    Windows Insider MVP, MS MVP (2014-2016)

    Monday, August 1, 2016 3:59 AM
  • Hi NFL1,
    First of all, we could try to fix the present installation.
    Control Panel\All Control Panel Items\Programs and Features\Right click the Office product\Change\Repair

    Then try to configure Office as the default product here.
    Settings\System\Default apps\Email\Choose a default and choose Outlook as the default

    Of course, we could try to reset all configurations to default then configure it again.

    Best regards


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    Tuesday, August 2, 2016 7:45 AM
  • Hello: I have MS Outlook as a desktop application. I did run Office Repair and also made MS Outlook as my default mail handler.  None of those fixes solved the problem.

    Tom Pirro

    Tuesday, August 2, 2016 10:45 AM
  • Hi NFL1,

    Have you tried to reset all configurations to default and configure it again?

    If the issue persists, please try to work with another account or create a new account. There is a possibility that the present user account`s configuration has been corrupted.

    Best regards


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Wednesday, August 3, 2016 8:25 AM
  • Hello:  I did everything you suggested. I applied a reset to all configurations to default and reconfigured it again. I also removed my Windows profile and recreated it.  Still have the same problem. I want to use MS Outlook 2016 (O365) to be my default email program which it shows. Internet Explorer is my default browser. I noticed when I open Set Program Access and Computer Defaults, I cannot keep Internet Explorer as my default web browser. Also there are no options to select your default e-mail program like it was in Windows 7 where you can select MS Outlook.  Thank you for your help.

    Tom Pirro

    Friday, August 5, 2016 11:45 AM
  • Hi NFL1,

    "I also removed my Windows profile and recreated it."
    I am referring to create a new one not just removing the present user profile.

    " Also there are no options to select your default e-mail program like it was in Windows 7 where you can select MS Outlook. "
    Try the option here. We could try to configure default program based on "file type or protocol".
    Control Panel\All Control Panel Items\Default Programs

    Best regards


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, August 8, 2016 9:36 AM
  • Hello:

    I did as you suggested. IE and Outlook both have every protocol selected. Also, they are both set as default programs. I'm not sure what else needs to be configured. Thank you.


    Tom Pirro

    Tuesday, August 9, 2016 10:56 AM
  • Here's a portion of the event viewer log where it identifies IExplore crashes on me when I click send link by email.

    Report.ver

    V e r s i o n = 1 
    E v e n t T y p e = A P P C R A S H 
    E v e n t T i m e = 1 3 1 1 5 2 3 6 0 8 8 9 2 4 0 2 2 2 
    R e p o r t T y p e = 2 
    C o n s e n t = 1 
    R e p o r t I d e n t i f i e r = d 7 c c f 4 d 5 - 5 e 5 3 - 1 1 e 6 - 8 7 b 0 - 3 0 5 2 c b d d 5 f 4 5 
    I n t e g r a t o r R e p o r t I d e n t i f i e r = 9 4 c c 4 4 9 3 - a 5 6 1 - 4 3 0 7 - b b 4 e - d b 1 8 3 1 8 d 9 f 6 6 
    W O W 6 4 = 1 
    N s A p p N a m e = I E X P L O R E . E X E 
    R e s p o n s e . t y p e = 4 
    S i g [ 0 ] . N a m e = A p p l i c a t i o n   N a m e 
    S i g [ 0 ] . V a l u e = I E X P L O R E . E X E 
    S i g [ 1 ] . N a m e = A p p l i c a t i o n   V e r s i o n 
    S i g [ 1 ] . V a l u e = 1 1 . 0 . 1 0 5 8 6 . 4 9 4 
    S i g [ 2 ] . N a m e = A p p l i c a t i o n   T i m e s t a m p 
    S i g [ 2 ] . V a l u e = 5 7 7 5 e 3 9 f 
    S i g [ 3 ] . N a m e = F a u l t   M o d u l e   N a m e 
    S i g [ 3 ] . V a l u e = o l m a p i 3 2 . d l l 
    S i g [ 4 ] . N a m e = F a u l t   M o d u l e   V e r s i o n 
    S i g [ 4 ] . V a l u e = 1 6 . 0 . 6 7 4 1 . 6 5 5 9 
    S i g [ 5 ] . N a m e = F a u l t   M o d u l e   T i m e s t a m p 
    S i g [ 5 ] . V a l u e = 5 7 7 a 2 a 3 4 
    S i g [ 6 ] . N a m e = E x c e p t i o n   C o d e 
    S i g [ 6 ] . V a l u e = c 0 0 0 0 0 0 5 
    S i g [ 7 ] . N a m e = E x c e p t i o n   O f f s e t 
    S i g [ 7 ] . V a l u e = 0 0 1 4 f e 6 c 
    D y n a m i c S i g [ 1 ] . N a m e = O S   V e r s i o n 
    D y n a m i c S i g [ 1 ] . V a l u e = 1 0 . 0 . 1 0 5 8 6 . 2 . 0 . 0 . 2 5 6 . 4 
    D y n a m i c S i g [ 2 ] . N a m e = L o c a l e   I D 
    D y n a m i c S i g [ 2 ] . V a l u e = 1 0 3 3 
    D y n a m i c S i g [ 2 2 ] . N a m e = A d d i t i o n a l   I n f o r m a t i o n   1 
    D y n a m i c S i g [ 2 2 ] . V a l u e = a c f 1 
    D y n a m i c S i g [ 2 3 ] . N a m e = A d d i t i o n a l   I n f o r m a t i o n   2 
    D y n a m i c S i g [ 2 3 ] . V a l u e = a c f 1 9 2 b 6 6 8 b a 8 d e e 9 5 b f c 7 f 6 3 e a 0 0 3 6 5 
    D y n a m i c S i g [ 2 4 ] . N a m e = A d d i t i o n a l   I n f o r m a t i o n   3 
    D y n a m i c S i g [ 2 4 ] . V a l u e = 4 9 2 f 
    D y n a m i c S i g [ 2 5 ] . N a m e = A d d i t i o n a l   I n f o r m a t i o n   4 
    D y n a m i c S i g [ 2 5 ] . V a l u e = 4 9 2 f 2 d 8 e 3 7 1 5 1 f c a 9 3 5 0 1 e a d 9 9 e 2 c 8 c 8 
    U I [ 2 ] = C : \ P r o g r a m   F i l e s   ( x 8 6 ) \ I n t e r n e t   E x p l o r e r \ I E X P L O R E . E X E 
    F r i e n d l y E v e n t N a m e = S t o p p e d   w o r k i n g 
    C o n s e n t K e y = A P P C R A S H 
    A p p N a m e = I n t e r n e t   E x p l o r e r 
    A p p P a t h = C : \ P r o g r a m   F i l e s   ( x 8 6 ) \ I n t e r n e t   E x p l o r e r \ I E X P L O R E . E X E 
    N s P a r t n e r = w i n d o w s 
    N s G r o u p = w i n d o w s 8 
    A p p l i c a t i o n I d e n t i t y = D 6 2 2 9 E F C B E 4 C 9 8 4 3 D 5 3 8 5 C C 2 0 2 2 7 8 1 7 6 

                                     

     Here are some other messages from Event View

    Log Name:      Application

    Source:        Windows Error Reporting

    Date:          8/9/2016 1:08:09 PM

    Event ID:      1001

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Description:

    Fault bucket , type 0

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

     

    Problem signature:

    P1: IEXPLORE.EXE

    P2: 11.0.10586.494

    P3: 5775e39f

    P4: olmapi32.dll

    P5: 16.0.6741.6559

    P6: 577a2a34

    P7: c0000005

    P8: 0014fe6c

    P9:

    P10:

     

    Attached files:

     

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_IEXPLORE.EXE_1ff99eb082a285fdb1952b76f4521c9a84ce2b7_0bdb71bf_2a7dbc44

     

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 94cc4493-a561-4307-bb4e-db18318d9f66

    Report Status: 4100

    Hashed bucket:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Windows Error Reporting" />

        <EventID Qualifiers="0">1001</EventID>

        <Level>4</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2016-08-09T17:08:09.252134800Z" />

        <EventRecordID>4038</EventRecordID>

        <Channel>Application</Channel>

        <Computer>

        <Security />

      </System>

      <EventData>

        <Data>

        </Data>

        <Data>0</Data>

        <Data>APPCRASH</Data>

        <Data>Not available</Data>

        <Data>0</Data>

        <Data>IEXPLORE.EXE</Data>

        <Data>11.0.10586.494</Data>

        <Data>5775e39f</Data>

        <Data>olmapi32.dll</Data>

        <Data>16.0.6741.6559</Data>

        <Data>577a2a34</Data>

        <Data>c0000005</Data>

        <Data>0014fe6c</Data>

        <Data>

        </Data>

        <Data>

        </Data>

        <Data>

        </Data>

        <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_IEXPLORE.EXE_1ff99eb082a285fdb1952b76f4521c9a84ce2b7_0bdb71bf_2a7dbc44</Data>

        <Data>

        </Data>

        <Data>0</Data>

        <Data>94cc4493-a561-4307-bb4e-db18318d9f66</Data>

        <Data>4100</Data>

        <Data>

        </Data>

      </EventData>

    </Event>

    =============================================

    Log Name:      Application

    Source:        Application Error

    Date:          8/9/2016 1:08:08 PM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:     

    Description:

    Faulting application name: IEXPLORE.EXE, version: 11.0.10586.494, time stamp: 0x5775e39f

    Faulting module name: olmapi32.dll, version: 16.0.6741.6559, time stamp: 0x577a2a34

    Exception code: 0xc0000005

    Fault offset: 0x0014fe6c

    Faulting process id: 0x1938

    Faulting application start time: 0x01d1f25ce779ba8b

    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

    Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\olmapi32.dll

    Report Id: 94cc4493-a561-4307-bb4e-db18318d9f66

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2016-08-09T17:08:08.689630200Z" />

        <EventRecordID>4037</EventRecordID>

        <Channel>Application</Channel>

        <Computer></Computer>

        <Security />

      </System>

      <EventData>

        <Data>IEXPLORE.EXE</Data>

        <Data>11.0.10586.494</Data>

        <Data>5775e39f</Data>

        <Data>olmapi32.dll</Data>

        <Data>16.0.6741.6559</Data>

        <Data>577a2a34</Data>

        <Data>c0000005</Data>

        <Data>0014fe6c</Data>

        <Data>1938</Data>

        <Data>01d1f25ce779ba8b</Data>

        <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>

        <Data>C:\Program Files (x86)\Microsoft Office\root\Office16\olmapi32.dll</Data>

        <Data>94cc4493-a561-4307-bb4e-db18318d9f66</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>



    • Edited by NFL1 Tuesday, August 9, 2016 5:42 PM
    Tuesday, August 9, 2016 5:20 PM
  • Hi NFL1,

    "S i g [ 3 ] . N a m e = F a u l t   M o d u l e   N a m e 
    S i g [ 3 ] . V a l u e = o l m a p i 3 2 . d l l "

    According to the error message, it seems that the issue is related to the Outlook product. Please ensure you have got all the Office product updates. Try to reinstall the office product.

    Best regards


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, August 15, 2016 6:52 AM
  • Hello:

    Thank you for your reply.  However, I checked and confirmed that I have all the product updates. I Also removed, reinstalled, and even ran the repair to the product which did not resolve the issue.

    Thank you


    Tom Pirro

    Tuesday, August 16, 2016 6:38 PM