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The operating system is not supported by this application

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Windows 10 Enterprise > IE 11

Hello: Not sure if this is a 365 or Windows 10 problem. The problem is when I go to the menu bar in IE 11 and select Page | Send link by e-mail... I get an error message "The operating system is not supported by this application" and then I click OK. With Windows 7 Enterprise there was an option to pick Outlook as my email app, but not in Windows 10 Enterprise. How can I make Outlook work as my default app? Thank you

Tom Pirro

Sunday, July 31, 2016 2:49 PM

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Since you access office 365 in a browser you cannot set it as the default mail handler. In order to use "send to" you need to have a true email client like MS Office, Windows live mail etc.
Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

Sunday, July 31, 2016 3:48 PM
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Hello: We do have a true email client. This feature worked when we had Windows 7 Enterprise and since we upgraded to Windows 10, it stopped working.
Tom Pirro

Sunday, July 31, 2016 8:31 PM
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Hello,

See if fixes mentioned here helps you:

http://www.kapilarya.com/the-operating-system-is-not-presently-configured-to-run-this-application

Hope this helps, Good luck :)
Windows Insider MVP, MS MVP (2014-2016)

Monday, August 1, 2016 3:59 AM
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Hi NFL1,
First of all, we could try to fix the present installation.
Control Panel\All Control Panel Items\Programs and Features\Right click the Office product\Change\Repair

Then try to configure Office as the default product here.
Settings\System\Default apps\Email\Choose a default and choose Outlook as the default

Of course, we could try to reset all configurations to default then configure it again.

Best regards

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- Edited by MeipoXuMicrosoft contingent staff Tuesday, August 2, 2016 7:45 AM
Tuesday, August 2, 2016 7:45 AM
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Hello: I have MS Outlook as a desktop application. I did run Office Repair and also made MS Outlook as my default mail handler. None of those fixes solved the problem.
Tom Pirro

Tuesday, August 2, 2016 10:45 AM
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Hi NFL1,

Have you tried to reset all configurations to default and configure it again?

If the issue persists, please try to work with another account or create a new account. There is a possibility that the present user account`s configuration has been corrupted.

Best regards
Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com
- Proposed as answer by MeipoXuMicrosoft contingent staff Friday, August 5, 2016 8:36 AM
Wednesday, August 3, 2016 8:25 AM
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Hello: I did everything you suggested. I applied a reset to all configurations to default and reconfigured it again. I also removed my Windows profile and recreated it. Still have the same problem. I want to use MS Outlook 2016 (O365) to be my default email program which it shows. Internet Explorer is my default browser. I noticed when I open Set Program Access and Computer Defaults, I cannot keep Internet Explorer as my default web browser. Also there are no options to select your default e-mail program like it was in Windows 7 where you can select MS Outlook. Thank you for your help.
Tom Pirro

Friday, August 5, 2016 11:45 AM
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Hi NFL1,

"I also removed my Windows profile and recreated it."
I am referring to create a new one not just removing the present user profile.

" Also there are no options to select your default e-mail program like it was in Windows 7 where you can select MS Outlook. "
Try the option here. We could try to configure default program based on "file type or protocol".
Control Panel\All Control Panel Items\Default Programs

Best regards
Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

Monday, August 8, 2016 9:36 AM
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Hello:

I did as you suggested. IE and Outlook both have every protocol selected. Also, they are both set as default programs. I'm not sure what else needs to be configured. Thank you.
Tom Pirro

Tuesday, August 9, 2016 10:56 AM
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Here's a portion of the event viewer log where it identifies IExplore crashes on me when I click send link by email.

Report.ver

V e r s i o n = 1
E v e n t T y p e = A P P C R A S H
E v e n t T i m e = 1 3 1 1 5 2 3 6 0 8 8 9 2 4 0 2 2 2
R e p o r t T y p e = 2
C o n s e n t = 1
R e p o r t I d e n t i f i e r = d 7 c c f 4 d 5 - 5 e 5 3 - 1 1 e 6 - 8 7 b 0 - 3 0 5 2 c b d d 5 f 4 5
I n t e g r a t o r R e p o r t I d e n t i f i e r = 9 4 c c 4 4 9 3 - a 5 6 1 - 4 3 0 7 - b b 4 e - d b 1 8 3 1 8 d 9 f 6 6
W O W 6 4 = 1
N s A p p N a m e = I E X P L O R E . E X E
R e s p o n s e . t y p e = 4
S i g [ 0 ] . N a m e = A p p l i c a t i o n   N a m e
S i g [ 0 ] . V a l u e = I E X P L O R E . E X E
S i g [ 1 ] . N a m e = A p p l i c a t i o n   V e r s i o n
S i g [ 1 ] . V a l u e = 1 1 . 0 . 1 0 5 8 6 . 4 9 4
S i g [ 2 ] . N a m e = A p p l i c a t i o n   T i m e s t a m p
S i g [ 2 ] . V a l u e = 5 7 7 5 e 3 9 f
S i g [ 3 ] . N a m e = F a u l t   M o d u l e   N a m e
S i g [ 3 ] . V a l u e = o l m a p i 3 2 . d l l
S i g [ 4 ] . N a m e = F a u l t   M o d u l e   V e r s i o n
S i g [ 4 ] . V a l u e = 1 6 . 0 . 6 7 4 1 . 6 5 5 9
S i g [ 5 ] . N a m e = F a u l t   M o d u l e   T i m e s t a m p
S i g [ 5 ] . V a l u e = 5 7 7 a 2 a 3 4
S i g [ 6 ] . N a m e = E x c e p t i o n   C o d e
S i g [ 6 ] . V a l u e = c 0 0 0 0 0 0 5
S i g [ 7 ] . N a m e = E x c e p t i o n   O f f s e t
S i g [ 7 ] . V a l u e = 0 0 1 4 f e 6 c
D y n a m i c S i g [ 1 ] . N a m e = O S   V e r s i o n
D y n a m i c S i g [ 1 ] . V a l u e = 1 0 . 0 . 1 0 5 8 6 . 2 . 0 . 0 . 2 5 6 . 4
D y n a m i c S i g [ 2 ] . N a m e = L o c a l e   I D
D y n a m i c S i g [ 2 ] . V a l u e = 1 0 3 3
D y n a m i c S i g [ 2 2 ] . N a m e = A d d i t i o n a l   I n f o r m a t i o n   1
D y n a m i c S i g [ 2 2 ] . V a l u e = a c f 1
D y n a m i c S i g [ 2 3 ] . N a m e = A d d i t i o n a l   I n f o r m a t i o n   2
D y n a m i c S i g [ 2 3 ] . V a l u e = a c f 1 9 2 b 6 6 8 b a 8 d e e 9 5 b f c 7 f 6 3 e a 0 0 3 6 5
D y n a m i c S i g [ 2 4 ] . N a m e = A d d i t i o n a l   I n f o r m a t i o n   3
D y n a m i c S i g [ 2 4 ] . V a l u e = 4 9 2 f
D y n a m i c S i g [ 2 5 ] . N a m e = A d d i t i o n a l   I n f o r m a t i o n   4
D y n a m i c S i g [ 2 5 ] . V a l u e = 4 9 2 f 2 d 8 e 3 7 1 5 1 f c a 9 3 5 0 1 e a d 9 9 e 2 c 8 c 8
U I [ 2 ] = C : \ P r o g r a m   F i l e s   ( x 8 6 ) \ I n t e r n e t   E x p l o r e r \ I E X P L O R E . E X E
F r i e n d l y E v e n t N a m e = S t o p p e d   w o r k i n g
C o n s e n t K e y = A P P C R A S H
A p p N a m e = I n t e r n e t   E x p l o r e r
A p p P a t h = C : \ P r o g r a m   F i l e s   ( x 8 6 ) \ I n t e r n e t   E x p l o r e r \ I E X P L O R E . E X E
N s P a r t n e r = w i n d o w s
N s G r o u p = w i n d o w s 8
A p p l i c a t i o n I d e n t i t y = D 6 2 2 9 E F C B E 4 C 9 8 4 3 D 5 3 8 5 C C 2 0 2 2 7 8 1 7 6


Here are some other messages from Event View

Log Name:      Application

Source:        Windows Error Reporting

Date:          8/9/2016 1:08:09 PM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Description:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

　

Problem signature:

P1: IEXPLORE.EXE

P2: 11.0.10586.494

P3: 5775e39f

P4: olmapi32.dll

P5: 16.0.6741.6559

P6: 577a2a34

P7: c0000005

P8: 0014fe6c

P9:

P10:

　

Attached files:

　

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_IEXPLORE.EXE_1ff99eb082a285fdb1952b76f4521c9a84ce2b7_0bdb71bf_2a7dbc44

　

Analysis symbol:

Rechecking for solution: 0

Report Id: 94cc4493-a561-4307-bb4e-db18318d9f66

Report Status: 4100

Hashed bucket:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-08-09T17:08:09.252134800Z" />

    <EventRecordID>4038</EventRecordID>

    <Channel>Application</Channel>

    <Computer>

    <Security />

</System>

<EventData>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>APPCRASH</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>IEXPLORE.EXE</Data>

    <Data>11.0.10586.494</Data>

    <Data>5775e39f</Data>

    <Data>olmapi32.dll</Data>

    <Data>16.0.6741.6559</Data>

    <Data>577a2a34</Data>

    <Data>c0000005</Data>

    <Data>0014fe6c</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_IEXPLORE.EXE_1ff99eb082a285fdb1952b76f4521c9a84ce2b7_0bdb71bf_2a7dbc44</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>94cc4493-a561-4307-bb4e-db18318d9f66</Data>

    <Data>4100</Data>

    <Data>

    </Data>

</EventData>

</Event>

=============================================

Log Name:      Application

Source:        Application Error

Date:          8/9/2016 1:08:08 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:

Description:

Faulting application name: IEXPLORE.EXE, version: 11.0.10586.494, time stamp: 0x5775e39f

Faulting module name: olmapi32.dll, version: 16.0.6741.6559, time stamp: 0x577a2a34

Exception code: 0xc0000005

Fault offset: 0x0014fe6c

Faulting process id: 0x1938

Faulting application start time: 0x01d1f25ce779ba8b

Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\olmapi32.dll

Report Id: 94cc4493-a561-4307-bb4e-db18318d9f66

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-08-09T17:08:08.689630200Z" />

    <EventRecordID>4037</EventRecordID>

    <Channel>Application</Channel>

    <Computer></Computer>

    <Security />

</System>

<EventData>

    <Data>IEXPLORE.EXE</Data>

    <Data>11.0.10586.494</Data>

    <Data>5775e39f</Data>

    <Data>olmapi32.dll</Data>

    <Data>16.0.6741.6559</Data>

    <Data>577a2a34</Data>

    <Data>c0000005</Data>

    <Data>0014fe6c</Data>

    <Data>1938</Data>

    <Data>01d1f25ce779ba8b</Data>

    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>

    <Data>C:\Program Files (x86)\Microsoft Office\root\Office16\olmapi32.dll</Data>

    <Data>94cc4493-a561-4307-bb4e-db18318d9f66</Data>

    <Data>

    </Data>

    <Data>

    </Data>

</EventData>

</Event>
- Edited by NFL1 Tuesday, August 9, 2016 5:42 PM
Tuesday, August 9, 2016 5:20 PM
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Hi NFL1,

"S i g [ 3 ] . N a m e = F a u l t M o d u l e N a m e
S i g [ 3 ] . V a l u e = o l m a p i 3 2 . d l l "

According to the error message, it seems that the issue is related to the Outlook product. Please ensure you have got all the Office product updates. Try to reinstall the office product.

Best regards
Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

Monday, August 15, 2016 6:52 AM
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Hello:

Thank you for your reply. However, I checked and confirmed that I have all the product updates. I Also removed, reinstalled, and even ran the repair to the product which did not resolve the issue.

Thank you
Tom Pirro

Tuesday, August 16, 2016 6:38 PM