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Laptop mouse / keyboard (old chestnut) RRS feed

  • Question

  • Hi all

    Not sure if anyone will see this, since it's about Windows Vista Home Pro. Laptop keyboard and touchpad work fine in setup / BIOS or repair / recovery option. However, once Windows Vista loads (in any option including safe mode), keyboard, touchpad and USB ports are non functional. Have seen many similar reports, was wanting to know if anyone on the Microsoft Vista forums had a definitive fault finding / resolution path for this issue.

    Info - No system restore point. No OEM restore disk. Repair options do not work (since system WILL boot, but when it does so, the keyboard and touchpad do not work. Neither do USB mouse / keyboard. Can boot from generic Vista recovery disc, but not sure if this will wipe current info (it asks for install options)

    Any help appreciated

    Thanks

    Wednesday, November 3, 2010 11:29 AM

Answers

  • Hi,

     

    First, I suggest install all the drivers and update the chipset (motherboard) and bios to test. You may refer to the Acer site to obtain the dirvers.

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    Also, if the computer manufacturer did not include Vista disk/s, there should be a Recovery Partition on your Hard drive.

     

    That is the way they do it now, most of the time. We are supposed to make the Recovery Disks ourselves, with instructions included in the installed Manufacturer's Software in Start -> All Programs.

     

    At the bottom of the splash Screen at startup/power on, there usually is a Key number, F10, or F11, to hit to start Recovery Process, to take it back to factory standards (out of the box).

     

    Another way I have seen on some models is to tap F8, and go to a list of Startup options, and start a factory standards recovery from in there, by selecting the Repair computer option.

     

    See if a Manual came with the computer, or go to the Manufacturer's website, email or phone them for info on how to do a Recovery.

     

    Each manufacturer has their own way of doing a Recovery to factory standards.

     

    And back up all your Data before you do it, as a reinstall wipes everything from your Hard Drive.

     

    If you would like to back up files onto the local hard disk, we have a workaround: Windows Vista has a built in backup tool. We can launch it by following these steps:

     

    Backup with Vista built in backup tool

    ============================

    1. Please click on Start and choose All Programs, Accessories, System Tools, and then Backup.

     

    If you are prompted for an administrator password or confirmation, type your password or click Allow.

     

    2. Click "Enable automatic backup schedule" if the Automatic Backup is disabled.

    3. Click "Change backup settings".

     

    If we have saved the settings before and would like to use the existing settings to back up the files, we can directly click Start to create a new backup.

     

    4. Choose where to save the backup file.

     

    If you choose to save the backup file on the local disk or CD/DVD drive, please select the disk in the drop down list and click Next.

     

    5. Please choose the disk you would like to back up and click Next.

     

    Note: The disk that Windows is installed on will always be included in the backup.

     

    6. Then, choose what type of files need to be backed up and click Next.

    7. Please set the schedule to back up the files.

     

    After setting the schedule, please click Save settings and start backup.

     

    A dialog box titled "Windows Backup" will now run in the background. If you would like to start the backup, please click Yes.

     

    When the backup process has finished, a pop-up window will show "Backup is successful".

     

    For more information about the Windows Vista Backup tool, please refer to this page:

     

    http://windowshelp.microsoft.com/windows/en-us/search.aspx?=&qu=backup

     

    Regards,

     

    Sabrina

     


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Wednesday, November 10, 2010 5:56 AM
    Friday, November 5, 2010 6:58 AM

All replies

  • befor you try anything else, have you checked the BIOS settings properly for anything that might disable the missing functionalities?

    what model of laptop?


    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Wednesday, November 3, 2010 8:23 PM
  • Hi drtunababa

    Thanks for the reply

    Yes, checked all BIOS settings, it's limited, and nothing there that would enable or disable touchpad / keyboard etc. Besides, the keyboard is functional in the BIOS setup, and the touchpad is functional in the repair option. It's only once Vista loads that they don't function, and hard to fault find since the laptop is unusable from that point.

    Acer Aspire 7730

    Cheers

    Wednesday, November 3, 2010 10:49 PM
  • In that case use the generic vista disk,there is an option for restore.it should work
    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Thursday, November 4, 2010 7:22 PM
  • Thanks Tunde

    I thought that the generic disk might overwrite the current OS install, and lose the data on the laptop. Was also worried about having to input a licence, since the laptop has OEM Vista installed.

    Thursday, November 4, 2010 7:53 PM
  • you dont have to get that far,just try d restore option. let us know if it works.and dont forget to mark as answered
    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Thursday, November 4, 2010 9:16 PM
  • Hi,

     

    First, I suggest install all the drivers and update the chipset (motherboard) and bios to test. You may refer to the Acer site to obtain the dirvers.

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    Also, if the computer manufacturer did not include Vista disk/s, there should be a Recovery Partition on your Hard drive.

     

    That is the way they do it now, most of the time. We are supposed to make the Recovery Disks ourselves, with instructions included in the installed Manufacturer's Software in Start -> All Programs.

     

    At the bottom of the splash Screen at startup/power on, there usually is a Key number, F10, or F11, to hit to start Recovery Process, to take it back to factory standards (out of the box).

     

    Another way I have seen on some models is to tap F8, and go to a list of Startup options, and start a factory standards recovery from in there, by selecting the Repair computer option.

     

    See if a Manual came with the computer, or go to the Manufacturer's website, email or phone them for info on how to do a Recovery.

     

    Each manufacturer has their own way of doing a Recovery to factory standards.

     

    And back up all your Data before you do it, as a reinstall wipes everything from your Hard Drive.

     

    If you would like to back up files onto the local hard disk, we have a workaround: Windows Vista has a built in backup tool. We can launch it by following these steps:

     

    Backup with Vista built in backup tool

    ============================

    1. Please click on Start and choose All Programs, Accessories, System Tools, and then Backup.

     

    If you are prompted for an administrator password or confirmation, type your password or click Allow.

     

    2. Click "Enable automatic backup schedule" if the Automatic Backup is disabled.

    3. Click "Change backup settings".

     

    If we have saved the settings before and would like to use the existing settings to back up the files, we can directly click Start to create a new backup.

     

    4. Choose where to save the backup file.

     

    If you choose to save the backup file on the local disk or CD/DVD drive, please select the disk in the drop down list and click Next.

     

    5. Please choose the disk you would like to back up and click Next.

     

    Note: The disk that Windows is installed on will always be included in the backup.

     

    6. Then, choose what type of files need to be backed up and click Next.

    7. Please set the schedule to back up the files.

     

    After setting the schedule, please click Save settings and start backup.

     

    A dialog box titled "Windows Backup" will now run in the background. If you would like to start the backup, please click Yes.

     

    When the backup process has finished, a pop-up window will show "Backup is successful".

     

    For more information about the Windows Vista Backup tool, please refer to this page:

     

    http://windowshelp.microsoft.com/windows/en-us/search.aspx?=&qu=backup

     

    Regards,

     

    Sabrina

     


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Wednesday, November 10, 2010 5:56 AM
    Friday, November 5, 2010 6:58 AM