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BSOD .dmp files Windows 7 RRS feed

  • Question

  • Hi, I've been having many BSOD lately. I was hoping you could help me identify the drivers I need to update if that's the case or try to fix the problem. This is what the error shows me.

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 9f
      BCP1: 0000000000000003
      BCP2: FFFFFA8008237060
      BCP3: FFFFF80000B9C3D8
      BCP4: FFFFFA800436B2D0
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\062912-24554-01.dmp
      C:\Users\César Augusto\AppData\Local\Temp\WER-78515-0.sysdata.xml

    I have uploaded the .dmp files to Skydrive 

    https://skydrive.live.com/?cid=A92A67F8ED3B26F4&id=A92A67F8ED3B26F4%21409

    I have a Dell Inspiron N5110 laptop with Windows 7 Home Premium (64 bit) with Intel Core i5-2410M CPU @ 2.30 GHz. 4 GB ram. 

    If more information is needed please let me know.

     
    Friday, June 29, 2012 12:15 PM

Answers

  • One of the latest minidump files did show a  SYSTEM_SERVICE_EXCEPTION (3b) stop error caused by the mfeapfk.sys.

    The mfeapfk.sys is a McAfee driver.

    Try uninstalling McAfee.

    Consider alternative security software such as Microsoft Security Essentials.

    • Marked as answer by iChesare Tuesday, August 14, 2012 8:13 PM
    Sunday, July 1, 2012 3:31 AM

All replies

  • The minidump files showed a DRIVER_POWER_STATE_FAILURE (9f) stop error referencing the BTHUSB.sys and usbhub.sys:

    BUCKET_ID:  X64_0x9F_3_BTHUSB_IMAGE_usbhub.sys

    However, the problem may be the sptd.sys:

     kd> !devobj fffffa8008237060
    Device object (fffffa8008237060) is for:
     Cannot read info offset from nt!ObpInfoMaskToOffset
     \Driver\usbhub DriverObject fffffa8006c774a0
    Current Irp 00000000 RefCount 1 Type 00000022 Flags 00003040
    DevExt fffffa80082371b0 DevObjExt fffffa8008237bb0 DevNode fffffa8006a2f9e0
    ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
    Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
    AttachedDevice (Upper) fffffa80078d58c0Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
     \Driver\ACPI
    Device queue is not busy.

    The sptd.sys is dated Oct 11, 2009 so you could try updating this driver:

    http://www.duplexsecure.com/en/downloads

    If problem persists I would suggest to uninstall the application that installed the sptd.sys driver, possibly that is Daemon Tools or Alcohol 120%.

    Then uninstall the sptd.sys - see "How can I remove SPTD driver on 64-bit OS?" in the following link:

    http://www.duplexsecure.com/en/faq


    • Edited by auggyMVP Friday, June 29, 2012 1:13 PM
    Friday, June 29, 2012 1:12 PM
  • Thank you. I will try that!
    Friday, June 29, 2012 1:33 PM
  • Have you been here and updated drivers:
    http://www.dell.com/support/drivers/us/en/19
    Update your BIOS to version A10 dated 21 April 2012
    Update drivers:
    IDT 92HD87B1 Audio to version  6.10.0.6341 dated 29 September 2011
    Intel Management Engine Interface to version 7.0.0.1118 dated 16 March 2011
    Wistron USB3.0-Host Controller to version  2.0.32.0(NEC) dated 22 August 2011

    What is your hard drive make and model?


    Hope this helps, Gerry

    Friday, June 29, 2012 2:02 PM
  • Thanks, my hard drive it's from Western Digital, Model Number WDC WD6400BPVT-75HXZT1. 
    Friday, June 29, 2012 3:08 PM
  • The minidump files showed a DRIVER_POWER_STATE_FAILURE (9f) stop error referencing the BTHUSB.sys and usbhub.sys:

    BUCKET_ID:  X64_0x9F_3_BTHUSB_IMAGE_usbhub.sys

    However, the problem may be the sptd.sys:

     kd> !devobj fffffa8008237060
    Device object (fffffa8008237060) is for:
     Cannot read info offset from nt!ObpInfoMaskToOffset
     \Driver\usbhub DriverObject fffffa8006c774a0
    Current Irp 00000000 RefCount 1 Type 00000022 Flags 00003040
    DevExt fffffa80082371b0 DevObjExt fffffa8008237bb0 DevNode fffffa8006a2f9e0
    ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
    Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
    AttachedDevice (Upper) fffffa80078d58c0Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
     \Driver\ACPI
    Device queue is not busy.

    The sptd.sys is dated Oct 11, 2009 so you could try updating this driver:

    http://www.duplexsecure.com/en/downloads

    If problem persists I would suggest to uninstall the application that installed the sptd.sys driver, possibly that is Daemon Tools or Alcohol 120%.

    Then uninstall the sptd.sys - see "How can I remove SPTD driver on 64-bit OS?" in the following link:

    http://www.duplexsecure.com/en/faq


    I tried what you said and I'm still having the problem even though I uninstalled both the DAEMON and the sptd.sys. Any ideas? Thanks in advance.
    Friday, June 29, 2012 3:46 PM
  • Did you update the BIOS and the drivers as I suggested?

    Have you had any further BSOD errors since updating? If yes can you please upload further dumpfiles so that we can see whether the nature of the errors has changed.


    Hope this helps, Gerry

    Friday, June 29, 2012 6:11 PM
  • Did you update the BIOS and the drivers as I suggested?

    Have you had any further BSOD errors since updating? If yes can you please upload further dumpfiles so that we can see whether the nature of the errors has changed.


    Hope this helps, Gerry

    Yes I updated everything, when I rebooted after updating the BIOS I had another BSOD, but this time it said something about mfeapfk.sys. I've noticed that most of the crashes happened while I was watching videos. I have updated the minidumps in my skydrive as well. 

    https://skydrive.live.com/?cid=A92A67F8ED3B26F4&id=A92A67F8ED3B26F4%21409

    Saturday, June 30, 2012 2:50 AM
  • One of the latest minidump files did show a  SYSTEM_SERVICE_EXCEPTION (3b) stop error caused by the mfeapfk.sys.

    The mfeapfk.sys is a McAfee driver.

    Try uninstalling McAfee.

    Consider alternative security software such as Microsoft Security Essentials.

    • Marked as answer by iChesare Tuesday, August 14, 2012 8:13 PM
    Sunday, July 1, 2012 3:31 AM
  • One of the latest minidump files did show a  SYSTEM_SERVICE_EXCEPTION (3b) stop error caused by the mfeapfk.sys.

    The mfeapfk.sys is a McAfee driver.

    Try uninstalling McAfee.

    Consider alternative security software such as Microsoft Security Essentials.

    I've removed McAfee as instructed but I'm still having the problem. =/

    Also, I've updated the .dmp  files in my skydrive, please take a look. Thanks

    https://skydrive.live.com/?cid=A92A67F8ED3B26F4&id=A92A67F8ED3B26F4%21409

    Sunday, July 1, 2012 2:27 PM
  • Update Audio IDT to version 6.10.0.6365 dated 28 March 2012
    http://www.dell.com/support/drivers/us/en/19


    Hope this helps, Gerry

    Sunday, July 1, 2012 6:16 PM
  • I think it's safe to say that the problem it's solved, I think Mc Afee was the problem, thanks for everything.
    Tuesday, August 14, 2012 8:14 PM