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Caller ID: RRS feed

  • Question

  • Have a working UC deployment with OCS and UM.  Our Mediation server gets access to PSTN via internet based Direct SIP Trunking. 

    We make and recieve calls on both the MOC client and Polycomm phones.

    Our inbound caller-ID works, but the caller-name lookup featured oes not.  Is there a way to get a caller name lookup, as well as the caller-ID number? 

     

     

    Tuesday, March 23, 2010 4:19 PM

All replies

  • Any Thoughts?

    I'm trying to get a handle on the CNAM capabilities of OCS's Enterprise Voice capabilities.

     

    Bottom line is that it would be nice to get someone's name, as well as thier phone number when they call.

    Thursday, March 25, 2010 6:07 PM
  • OCS will do reverse name lookup on incoming calls. It uses the rules in the in the address book server to normalize and match the numbers to find the name. Have you setup the Company_Phone_Number_Normalization_Rules.txt file?
    Chris Clark - | MCTS:OCS | MCSE | MCSA | CCNA
    Thursday, March 25, 2010 8:16 PM
  • I think that part works. 

    Example:

    If I get a call from John Smith, who is in my AD, his name appears when he calls.

    If I get a call from Jane Smith, who is in my contacts, then her name appears when she calls.

    However, if I get a call from a random sales guy at ABC corp.  (previously unkown to me.), then all I get is his number, not a name or company...

    The question is, can I get a name lookup for incoming calles from people that are NOT in my contacts or in my AD?  

     

    Friday, March 26, 2010 12:16 PM
  • No, there is no way to look up anyone who is not in your contacts or AD. It is working as designed.
    Chris Clark - | MCTS:OCS | MCSE | MCSA | CCNA
    Friday, March 26, 2010 1:28 PM
  • No, there is no way to look up anyone who is not in your contacts or AD. It is working as designed.
    Chris Clark - | MCTS:OCS | MCSE | MCSA | CCNA
    • Proposed as answer by _ChrisClark_ Friday, March 26, 2010 1:28 PM
    Friday, March 26, 2010 1:28 PM
  • It sounds like there may be seem confusion here between what OCS can do for you, and what the telco service provider must do for you...

    OCS itself cannot look into the PSTN world of CNAM, but your SIP Trunk provider ought to be offering you that capability as part of your service. Check with them if it seems to not be behaving.

    Keep in mind that mobile callers won't present a name, just a number... are you ever seeing names with numbers on calls from the PSTN? If so, then it's probably working properly and the cases where it's missing may just be from mobile numbers.

    Best,

    Jamie Adler

    Director of Product Management

    IntelePeer                 

    Making the best applications better, with communications capabilities delivered from 'the cloud'

     

    Friday, March 26, 2010 5:27 PM
  • Or if your SIP provider can't help you, you may want to try an API based CNAM lookup service.

    Few are listed here: http://www.voip-info.org/wiki/view/CNAM

    Monday, March 29, 2010 3:55 PM
  • "The Mediation Server role of Communications Server 2007 R2, does not forward the Display Name information that is associated with the calling party for an initial invitation"

    I implemented kb972721 and that fixed it and I am now able to see the name of the person calling, whether they are in my contacts/AD or not.

    http://support.microsoft.com/kb/972721/ 

    http://ocsblogs.blogspot.com/2009/08/displayname-from-ocs-r2-kb972721.html

     

     

    Tuesday, April 6, 2010 3:26 PM
  • "The Mediation Server role of Communications Server 2007 R2, does not forward the Display Name information that is associated with the calling party for an initial invitation"

    I implemented kb972721 and that fixed it.   I am now able to see the name of the person calling, whether they are in my contacts/AD or not.

    http://support.microsoft.com/kb/972721/ 

    http://ocsblogs.blogspot.com/2009/08/displayname-from-ocs-r2-kb972721.html

     

     

    Tuesday, April 6, 2010 3:26 PM