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Office 2013 will not accept my legal Product key to reload office 2013 RRS feed

  • Question

  • I’ve had to reinstall windows 10 from scratch when my wife’s pc Windows 10 completely crashed. Toshiba C675 laptop.   When attempting to reinstall office 2013 with the original disk and product key it will not recognize the letter a or l and therefore will not recognize my copy of office.

     

    I can type all letters when searching the web.   What is the issue with not being able to reinstall software I own?


    Monday, March 4, 2019 2:28 PM