DTMF and Automatic Voice Recognition Simultaneously RRS feed

  • Question

  • Good afternoon

    I am looking for a way to enable DTMF menu navigation and Voice Recognition to work together. In other words, give users the ability to either press numbers or speak options for UM voicemail management.

    If I enable AutomaticSpeechRecognitionEnabled, then the numerical options to manage voicemail (such as pressing 7 to delete) are not available. The only way to delete the voicemail is by speaking "delete."

    Is there a way to turn both on at the same time? I don't want to disable ASR, but I need the numerical options to work.

    Monday, July 31, 2017 7:23 PM

All replies

  • You can create a DTMF Fallback AA to use DTMF tones, I think.

    regards Holger Technical Specialist UC

    Thursday, August 3, 2017 4:38 PM