Hi,
Thank you for your posting.
Unfortunately, this forum is geared to answer questions via English and on the English version of product. I am sorry to say that we couldn’t understand
the exact problem. To efficiently troubleshoot this problem, I would like to suggest that you contact local Microsoft Customer Service and Support (CSS) for this. You can speak directly with a Microsoft Support Professional to analyze the problem. For a complete
list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web, to find the local number:
http://support.microsoft.com/directory/overview.asp
Thank you for your understanding and I hope this will be resolved soon.
Best regards,
Vincent Hu