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game runs on external dvd drive but not internal RRS feed

  • Question

  • Can anyone out there help?  I've confused a quite a few tech supports on this one...  I have a game that has multiple games on it that used to fully work on XP.  Now I've bought a desktop and a laptop that already has Vista on them.  Now all but one of the games on that disc will run on Vista.  I have two of the same disc (both originals) and both discs do the same thing on both Vista machines.  Tried all the basics stuff (safe mode install, administrator tweaks, updates, drivers, firmwares...).  Now the weird part:  if I use an external dvd drive, the game works perfectly.  The external drive is older than either the laptop or desktop.  So I believe the trick to getting the game to work is figuring out why it works on the external drive.  Any ideas?

     

     

    Friday, May 2, 2008 4:40 PM

Answers

  • Hello,

     

    Based on such a situation, what we can help from Windows side may be limited, as this should be a by design error in the game. You may need to keep contacting EA for further assistance still.

     

    Besides, according to my experience, a few similar issues may be related to conflicting background 3rd party application. To troubleshoot this, perform a clean boot referring the following KB article:

     

    (KB929135) How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

     

    About the NO-CD cracker, it’s recommended to consult EA for the question. Thanks! Nice day!

     

    Cheers,

    Lionel

     

    Tuesday, May 6, 2008 6:54 AM

All replies

  • Here's a little more about the issue...

     

    * I own two discs both worked on a no longer owned XP
    * the game is command and conquer the first decade, the only game that won't play is generals and zero hour
    * first always got "insert correct CD" when trying to play Tiberian Sun, Generals, and Zero Hour
    * found that if I go to "games" and use the shortcut installed there, Tiberian Sun will play normally, but Generals and Zero Hour doesn't install any shortcuts
    * after a mix of some of the fixes I will mention, Generals stopped prompting to "insert correct CD" and just disappears after the splash screen (in safe mode I was given the crash info included a few emails below)
    * neither disc will play generals or zero hour on my vista laptop or vista desktop
    * the game, including Generals and Zero hour will play if its through an external dvd drive (but of course I don't intend to attach an external dvd drive to a laptop which is what I use primarily)
    * both the laptop and the desktop far exceed the requirments of the game, and the internal dvd drives in the desktop and the laptop are new and exceed the specs of the external drive that does play the games
    * all patches are installed
    * all drivers are up to date
    * manually uninstalled the game and then reinstalled it using safe mode
    * manually uninstalled the game and then reinstalled using a new administrator account after deleting the old administrator account so they wouldn't conflict with each other
    * I've done all these steps running as administrator and in compatability mode and in every possible combination
    * found a safedisc download and used it even though it wasn't where your support documents on your website said it would be
    * looked on chat forums and found something about an option.ini file being in the wrong place and tried to create and fix that
    * upgraded to vista sp1 and then re tried all steps
    * I own the generals disk as the stand alone version and tried inputing it when was prompted in "insert correct CD"
    * no emulation software exists in my computers that I'm aware of (Nero, Daemon... is there any others? Roxio movie creator came installed on the laptop, but I don't believe that's actually emulation....)
    * dvd drive firmware is up to date
    * video card drivers are up to date
    * disabled DMA to switch to PIO (what ever that means....) and back again
    * deleted lower drive filters and no upper drive filters existed to delete (what ever drive filters)
    * closed one eye, crossed my fingers and toes, held my breath, and stood on my head.... with a partridge in a pear tree......

     

    Hope that helps......

    Friday, May 2, 2008 5:50 PM
  •  

    anyone...   anyone...   anyone....  ideas?   PLEASE?!?
    Sunday, May 4, 2008 4:13 AM
  •  

    When I install in safe mode and then try and play in safe mode I get this crash error:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Game.dat
    Application Version: 0.0.0.0
    Application Timestamp: 43739525
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a7a6
    Exception Code: c0000005
    Exception Offset: 00068516
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?link...3&clcid=0x0409

    Anyone know what that means???
    Sunday, May 4, 2008 6:11 AM
  • Hello,

     

    Based on your description, I think the issue may be a little complex. A very possible cause may be that the DVD-drive not reach the game requirement. Contact EA to report this issue if possible.

     

    To offer more help from Windows side, please let me know:

     

    1.    the models of problematic drives and the external drive;

    2.    the system information of your computers.

    Besides, update the BIOS for the motherboard, in case the built-in media drive problem is caused by incorrect power management.

     

    Cheers,

    Lionel

     

    Monday, May 5, 2008 8:50 AM
  • Thanks for your reply.  I've been in contact for EA sending multiple e-mails back and forth and we're now getting to the point that they are just repeating past suggestions (a bit frustrating).  So far they don't have a real answer. 

     

    Here's an abbreviated dxdiag file from the laptop:

    ------------------
    System Information
    ------------------
    Time of this report: 5/5/2008, 20:03:37
           Machine name: DADS
       Operating System: Windows Vista™ Ultimate (6.0, Build 6001) Service Pack 1 (6001.longhorn_rtm.080118-1840)
               Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
           System Model: MXG071                         
                   BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03
              Processor: Intel(R) Core(TM)2 Duo CPU     T7800  @ 2.60GHz (2 CPUs), ~2.6GHz
                 Memory: 2046MB RAM
              Page File: 1178MB used, 3153MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 10
    DX Setup Parameters: Not found
         DxDiag Version: 6.00.6001.18000 32bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
            Card name: NVIDIA GeForce 8700M GT
         Manufacturer: NVIDIA
            Chip type: NVxx
             DAC type: Integrated RAMDAC
           Device Key: Enum\PCI\VEN_10DE&DEV_0409&SUBSYS_019C1028&REV_A1
       Display Memory: 1008 MB
     Dedicated Memory: 241 MB
        Shared Memory: 767 MB
         Current Mode: 1680 x 1050 (32 bit) (59Hz)
              Monitor: Generic PnP Monitor
          Driver Name: nvd3dum.dll,nvwgf2um.dll
       Driver Version: 7.15.0011.5669 (English)
          DDI Version: 10
    Driver Attributes: Final Retail
     Driver Date/Size: 10/4/2007 21:24:00, 4943872 bytes
          WHQL Logo'd: Yes
      WHQL Date Stamp:
    Device Identifier: {D7B71E3E-4749-11CF-BD65-972101C2CA35}
            Vendor ID: 0x10DE
            Device ID: 0x0409
            SubSys ID: 0x019C1028
          Revision ID: 0x00A1
          Revision ID: 0x00A1
          Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A 
          DDraw Status: Enabled
           D3D Status: Enabled
           AGP Status: Enabled

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 256.5 GB
    Total Space: 368.7 GB
    File System: NTFS
          Model: ARRAY

          Drive: D:
     Free Space: 5.9 GB
    Total Space: 10.2 GB
    File System: NTFS
          Model: ARRAY

          Drive: E:
          Model: TSSTcorp DVD+-RW TS-L632H ATA Device
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6001.18000 (English), 1/18/2008 21:49:51, 67072 bytes

    --------------
    System Devices
    --------------
         Name: Intel(R) Wireless WiFi Link 4965AGN

    The model of the drive on the laptop is:   TSSTcorp DVD+-RW TS-L632H ATA device

     

    The model of the external dvd drive is:   HP dvd630e

     

    Unfortunately now after moving the external back and forth from the laptop to the desktop and trying all the potential "fixes", I'm back to getting the "insert correct CD" error even if I use the external drive.  I would REEEEEAAAAALLLLYY appreciate ANY ideas.  If there's any other info you need just let me know.  I would include that so far I've researched on many forums and found this is a very common problem with this game on Vista.  So far it seems like the most common fix is a "no CD crack".  I don't really know exactly what that is, but just enough to question how legal it is.  Is it legal?  How does on work?  Or would that apply to my exact situation...

    Thanks again,

    Aaron

    Tuesday, May 6, 2008 4:31 AM
  • Hello,

     

    Based on such a situation, what we can help from Windows side may be limited, as this should be a by design error in the game. You may need to keep contacting EA for further assistance still.

     

    Besides, according to my experience, a few similar issues may be related to conflicting background 3rd party application. To troubleshoot this, perform a clean boot referring the following KB article:

     

    (KB929135) How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

     

    About the NO-CD cracker, it’s recommended to consult EA for the question. Thanks! Nice day!

     

    Cheers,

    Lionel

     

    Tuesday, May 6, 2008 6:54 AM