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BSOD Data blue screen errors RRS feed

  • Question

  • My PC has just had winodws 7 professional loaded in the last few days and I have a blue screen error, any advice how to prevent this happening again please.

    BSOD Data

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7601.2.1.0.256.48

      Locale ID:                                             2057

    Additional information about the problem:

      BCCode:                                               19

      BCP1:                                                    00000003

      BCP2:                                                    85827AB8

      BCP3:                                                    00000000

      BCP4:                                                    85827AB8

      OS Version:                                          6_1_7601

      Service Pack:                                       1_0

      Product:                                               256_1


    • Edited by lellie147 Saturday, April 13, 2013 1:27 PM
    Saturday, April 13, 2013 1:26 PM

Answers

  • Hi lellie,

    Firstly please set as what  ZigZag said.

    The message you supported indicates that a pool header is corrupt. You could try these actions:

    1. Download and install updates and device drivers for your computer from Windows Update.

    2. Scan your computer for computer viruses.

    3. Check your hard disk refer to this article: http://technet.microsoft.com/en-us/library/bb491051.aspx

    If your issue persists, send us the dump files.

    Best regards,

    Karen Hu

    • Marked as answer by Cloud_TS Friday, April 26, 2013 5:05 AM
    Monday, April 15, 2013 8:09 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Sunday, April 14, 2013 1:52 AM
  • Hi lellie,

    Firstly please set as what  ZigZag said.

    The message you supported indicates that a pool header is corrupt. You could try these actions:

    1. Download and install updates and device drivers for your computer from Windows Update.

    2. Scan your computer for computer viruses.

    3. Check your hard disk refer to this article: http://technet.microsoft.com/en-us/library/bb491051.aspx

    If your issue persists, send us the dump files.

    Best regards,

    Karen Hu

    • Marked as answer by Cloud_TS Friday, April 26, 2013 5:05 AM
    Monday, April 15, 2013 8:09 AM