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DPM Installation Failed - DPM 2012 R2 ID:810 RRS feed

  • Question

  • Trying to install DPM 2012 R2  - Central console Setup on windows server 2012 R2  (ANY HELP Appreciated)

    I installed 2012 R2 Operations manager console, then went to install DPM 2012 Central console and received error;

    The DPM installation failed. Review the error details, take appropriate action, and then run DPM Setup again.

    ID: 810. Details: Fatal error during installation

    In the log i see the following;

    Product: Microsoft System Center 2012 - DPM Remote Administration -- Installation failed.

     MsiInstallProduct returned 1603.

    Action start 12:50:17: PreventUpgrade.
    MSI (s) (20:5C) [12:50:17:498]: Note: 1: 2205 2:  3: Error
    MSI (s) (20:5C) [12:50:17:498]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (s) (20:5C) [12:50:17:498]: Product: Microsoft System Center 2012 - DPM Remote Administration -- Microsoft Visual C++ 2008 Redistributable is not installed on this computer. You can download it from http://go.microsoft.com/fwlink/?LinkID=120135

    Microsoft Visual C++ 2008 Redistributable is not installed on this computer. You can download it from http://go.microsoft.com/fwlink/?LinkID=120135
    Action ended 12:50:17: PreventUpgrade. Return value 3.

    Microsoft Visual C++ 2008 Redistributable is not installed on this computer - Is already installed on the computer

    === Logging stopped: 11/20/2013  12:50:17 ===
    MSI (s) (20:5C) [12:50:17:543]: Note: 1: 1708
    MSI (s) (20:5C) [12:50:17:544]: Note: 1: 2205 2:  3: Error
    MSI (s) (20:5C) [12:50:17:544]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
    MSI (s) (20:5C) [12:50:17:544]: Note: 1: 2205 2:  3: Error
    MSI (s) (20:5C) [12:50:17:544]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (s) (20:5C) [12:50:17:544]: Product: Microsoft System Center 2012 - DPM Remote Administration -- Installation failed.

    MSI (s) (20:5C) [12:50:17:544]: Windows Installer installed the product. Product Name: Microsoft System Center 2012 - DPM Remote Administration. Product Version: 4.0.1908.0. Product Language: 1033


    ANNCEX

    Wednesday, November 20, 2013 6:12 PM

Answers

  • FIXED my Own Problem.

    1) Log told me "Microsoft Visual C++ 2008 Redistributable is not installed on this computer"  It was installed - So i uninstalled from Programs and features" Went into the DPM install location XXX\SCDPM\Redist\vcredist  - I install both versions as the setup needs both versions.

    2) Then install failed again with .Net 2.0 was not installed - >net comes w\windows server 2012 R2 OS, but still had to install. This is also located on the CD. Location SCDPM\Redist\DotNetFrameworks\dotNetFX20    this contains a MSi file so i have to map a network drive to this then run at a command prompt  X:\>msiexec /a netfx20a_x64.msi

    Now I was able to install DPM Central Console 2012 R2


    ANNCEX

    Friday, November 22, 2013 7:54 PM

All replies

  • So DPM Remote Administration installed but i cannot connect to my 2012 SP1 DPM server.  Error

    Cannot connect to Data Protection manager. This verson of DPM is not supported withj Central Console Client (ID:33345)

    connect to support Data Protection manager only.

    I am able to connect to my Pre-Prod DPM 2012 R2 server.  any ideas


    ANNCEX

    Wednesday, November 20, 2013 6:45 PM
  • FIXED my Own Problem.

    1) Log told me "Microsoft Visual C++ 2008 Redistributable is not installed on this computer"  It was installed - So i uninstalled from Programs and features" Went into the DPM install location XXX\SCDPM\Redist\vcredist  - I install both versions as the setup needs both versions.

    2) Then install failed again with .Net 2.0 was not installed - >net comes w\windows server 2012 R2 OS, but still had to install. This is also located on the CD. Location SCDPM\Redist\DotNetFrameworks\dotNetFX20    this contains a MSi file so i have to map a network drive to this then run at a command prompt  X:\>msiexec /a netfx20a_x64.msi

    Now I was able to install DPM Central Console 2012 R2


    ANNCEX

    Friday, November 22, 2013 7:54 PM
  •  i agree with Anncex! :)

    Have a nice day !!!

    Tuesday, December 10, 2013 3:21 PM
    Moderator
  • Thank you Anncex! I've solved it by installing VCREDIST 2008 x64, too.

    Monday, February 3, 2014 12:56 PM
  • Hey guys,

    I had similiar Problems with installing Central Console and fixed it via VCRED de/install as well.

    I have a SCOM and a RDS Server and both of them had VCR 2008 running as x86 and x64 Version.
    But it seems the installer had a problem with the different updates.
    In fact i had several installations, older and newer ones - updates I would say so, but I had to deinstall all of them first.
    After installing the VCRs from the DPM 2012 R2 iso it went smooth through the install process.

    Friday, June 6, 2014 12:00 PM
  • Same issue, just installing vcredist2008_x64 from the DPM media worked for me.
    Thursday, January 8, 2015 8:22 PM
  • We had newer vcredist versions on our SCOM server but the installation failed. I installed the version you are mentioning from the DPM installation media and now the installation goes fine :)

    Thank you!

    Thursday, February 23, 2017 12:31 PM
  • I also had the problem with uninstalling the DPM 2012 R2 agent from a protected server. When I downloaded "Microsoft Visual C++ 2008 Redistributable" and ran it, it offered a repair option. This repair completed and I was able to uninstall the DPM agent.  

    Thanks ANNCEX!


    David Jenner IT Systems Engineer Colonial Williamsburg Foundation

    Tuesday, May 28, 2019 1:53 PM