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Windows 7 Pro and Windows 8.1 Pro upgraded to Windows 10 Home, HELP!

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I have read a lot of threads on here on this subject. They all state the same thing. If you had 7 or 8 Pro, you should have been upgraded to 10 Pro. This is absolutely not the case and upgrades to all three of my machines landed me with the Home version of 10. As you may expect, this won't really do for PCs used in a professional environment. My question is this: Who do I contact to get this remedied? I'll be happy to provide MS with all of my former license keys to prove what was on these machines before and that I am actually entitled to pro-level licensing. Remote Desktop is HUGE for me and I did not realize it was not supported in the version I upgraded to earlier this year.

Wednesday, September 14, 2016 9:56 PM

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Similar situation. Kindly go through the following thread:

https://social.technet.microsoft.com/Forums/en-US/1dfcebc1-a1b4-48f7-a917-3989d63bfd91/i-have-windows-7-ultimate-and-trying-to-upgrade-to-windows-10-pro-but-im-being-offered-windows-10?forum=win10itprosetup
S.Sengupta, Windows Insider MVP
- Marked as answer by Kate LiMicrosoft employee Monday, October 3, 2016 7:38 AM
Thursday, September 15, 2016 12:32 AM
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Hi,

To my knowledge, after 29<sup>th</sup> July, Windows 7 or 8.1 product key can no longer activate Windows 10.

Since your three computers have used Windows 10 Home edition now, the only way to upgrade system to Pro is buy Pro product key, you have missed deadline of free upgrade, I am sorry about it but powerless.

Microsoft Volume Licensing Activation Centers worldwide telephone numbers

https://www.microsoft.com/en-sg/Licensing/existing-customer/activation-centers.aspx

Regards
Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
- Proposed as answer by Teemo TangMicrosoft contingent staff Thursday, September 22, 2016 8:44 AM
- Marked as answer by Kate LiMicrosoft employee Monday, October 3, 2016 7:38 AM
Friday, September 16, 2016 7:11 AM

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Similar situation. Kindly go through the following thread:

https://social.technet.microsoft.com/Forums/en-US/1dfcebc1-a1b4-48f7-a917-3989d63bfd91/i-have-windows-7-ultimate-and-trying-to-upgrade-to-windows-10-pro-but-im-being-offered-windows-10?forum=win10itprosetup
S.Sengupta, Windows Insider MVP
- Marked as answer by Kate LiMicrosoft employee Monday, October 3, 2016 7:38 AM
Thursday, September 15, 2016 12:32 AM
0

Sign in to vote
Hi,

To my knowledge, after 29<sup>th</sup> July, Windows 7 or 8.1 product key can no longer activate Windows 10.

Since your three computers have used Windows 10 Home edition now, the only way to upgrade system to Pro is buy Pro product key, you have missed deadline of free upgrade, I am sorry about it but powerless.

Microsoft Volume Licensing Activation Centers worldwide telephone numbers

https://www.microsoft.com/en-sg/Licensing/existing-customer/activation-centers.aspx

Regards
Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
- Proposed as answer by Teemo TangMicrosoft contingent staff Thursday, September 22, 2016 8:44 AM
- Marked as answer by Kate LiMicrosoft employee Monday, October 3, 2016 7:38 AM
Friday, September 16, 2016 7:11 AM