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Issue with Installation of Office 2016 - Windows installer has stopped working RRS feed

  • Question

  • Dear all,

    I'm trying to install Office 2016 with a configuration file (.MSP). The customization works fine.

    My issue is when MDT install the application, it install normaly (Excel, word, etc... opens normally). But I get an Windows Installer error... When I do it manually it works fine.

    The problem signature :

      Problem Event Name: BEX
      Application Name: MsiExec.exe
      Application Version: 5.0.7601.18896
      Application Timestamp: 557f3924
      Fault Module Name: MSI161F.tmp
      Fault Module Version: 16.0.4266.1001
      Fault Module Timestamp: 55ba13c8
      Exception Offset: 0000adc6
      Exception Code: c0000417
      Exception Data: 00000000
      OS Version: 6.1.7601.2.1.0.256.4
      Locale ID: 4108
      Additional Information 1: e278
      Additional Information 2: e278ee052d0bee6f82c872b65f2a2129
      Additional Information 3: 6de9
      Additional Information 4: 6de912981659ab9d5453e66bb66a5db1

    My configuration in MDT :

    Quiet install commande : setup.exe /adminfile 0_HEC_Config.MSP

    Working directory : .\Applications\Microsoft Office 2016 Professional

    Does anyone have an idea ?

    Wednesday, January 25, 2017 12:55 PM

All replies

  • When you install office and create a customization file, all you need to do is save it in the Updates folder of Office. Use a filename of 1_Filename.msp so that it is processed first, although it might be the only file in Updates for 2016.

    Your install command will only need to be "Setup.exe" no need to specify the msp file. Make sure permissions are properly set as well.


    If this post is helpful please vote it as Helpful or click Mark for answer.

    Thursday, January 26, 2017 5:41 PM
  • Ok, thanks for the answer. I'll try it and come back with some news.
    Friday, January 27, 2017 1:27 PM
  • Also, what is installing BEFORE office? Windows can only process one msi instance at one time. If an install is occurring before office it has to FINISH first otherwise you will get an error!
    Tuesday, January 31, 2017 3:42 PM
  • True, but I think 1608 is the MSI error code when another installer is running.

    If this post is helpful please vote it as Helpful or click Mark for answer.

    Tuesday, January 31, 2017 3:48 PM
  • Yes it sure is! Well we gave him good advice for next time :)
    Tuesday, January 31, 2017 4:47 PM